Hi

Hope You are doing well |

We have an urgent below position .If you are interested please share your updated resume with the rate expectation.

Job Title : IT Program Manager

Location: Calgary AB_Onsite

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Reporting to the applicable Associate Director, you will be accountable for, but not limited to:

- Providing input into operational plans, priorities, budgets, and strategic direction.
- Leading and managing a team responsible for the delivery, support, and continuous improvement of IT services and operational capabilities.
- Building strong relationships with business stakeholders and ensuring technology services effectively support operational and business objectives.
- Ensuring operational activities are planned, prioritized, and delivered with a focus on service quality, reliability, efficiency, and customer satisfaction.
- Providing leadership in the adoption, governance, and operation of current and emerging technologies that support organizational goals.
- Collaborating with architecture, project delivery, cybersecurity, infrastructure, data, and business teams to ensure technology solutions align with enterprise objectives.
- Ensuring deliverables of direct report positions are aligned, integrated, and measured using appropriate performance metrics.
- Creating and maintaining high-performing teams through employee development, coaching, engagement, succession planning, and retention initiatives.
- Establishing transparent goals and accountability frameworks to drive team performance and service excellence.
- Ensuring the delivery of optimal operational results against established performance measures, including:

o Incident response and resolution o Service request fulfillment o System availability and reliability o Customer satisfaction o Operational efficiency o Compliance and risk management
- Developing, implementing,



and continuously improving operational processes, procedures, and standards to ensure compliance with organizational policies and regulatory requirements.
- Monitoring operational trends, identifying opportunities for improvement, and implementing effective solutions.
- Managing operational risks and ensuring appropriate controls are in place to maintain business continuity and service availability.
- Ensuring resources and workload are appropriately planned and managed to meet business requirements and operational commitments.
- Supporting operational and project initiatives by providing leadership, subject matter expertise, and resource planning.
- Overseeing vendor and contractor relationships to ensure service commitments and business expectations are achieved.
- Leading problem management and root cause analysis activities to prevent recurring issues and improve service performance.
- Ensuring customer issues and concerns are resolved promptly and professionally to foster positive stakeholder relationships.
- Promoting a culture of safety, accountability, collaboration, innovation, and continuous improvement.
- Degree in Computer Science/Engineering or Diploma in Computer Engineering/System Technology from a recognized post-secondary institution
- Minimum 2 years of leadership, supervisory, or management experience.
- Minimum 5 years of experience within an IT operational, support, application, data, or service delivery environment.
- Demonstrated experience with:





o IT service management principles and operational support practices o Incident, problem, change, and service request management processes o Managing operational teams and delivering technology services o Stakeholder relationship management o Vendor and contract management o Operational governance, risk, and compliance requirements o Budget planning and resource management o Continuous improvement initiatives o Cloud, on-premises, or hybrid technology environments o Project and operational delivery methodologies
- Strong understanding of operational performance metrics, reporting, and service management frameworks.
- Excellent verbal and written communication skills.
- Strong interpersonal, collaboration, and influencing skills.
- Demonstrated ability to mentor, coach, and develop employees.
- Proven ability to balance customer expectations with organizational objectives and operational constraints.
- Ability to communicate effectively with stakeholders at all organizational levels.
- Strong analytical skills with the ability to identify improvement opportunities and implement operational changes.
- Ability to work independently and make sound business and operational decisions in a dynamic environment.
- ITIL, PMP, Agile, Lean, Six Sigma, or related certifications.
- Experience managing enterprise-scale operational environments.
- Experience leading organizational continuous improvement initiatives.
- Experience managing cross-functional teams and complex stakeholder environments.
- Some project management experience would be desirable but not required.

Thanks and Regards

MANMOHAN SINGH

Raas Infotek Corporation.

262 Chapman Road, Suite 105A,

Newark, DE-19702

Direct No: 13022869851: EXT:134

Email:[email protected]

📌 Information Technology Program Manager (Alberta)
🏢 Raas Infotek
📍 Alberta