Location: Vancouver, BC - On-Site

Employment Type: Full-Time

Reporting To: Tier 3 - Support Lead

Salary: $45,000 to $50,000 annually The Team

Founded in 1981, JD Sports has grown from a single store in the UK into a leading global omnichannel retailer of Sports, Fashion, and Outdoor brands, with a growing presence across Canada. At JD Sports Canada, our teams are united by a shared passion for sport, music, fashion, and the culture that connects them.

We’re committed to building diverse, inclusive, and high-performing teams who bring energy, individuality, and a genuine passion for our brands to everything they do. Our people are at the heart of the JD experience. Our teams work together to support our stores, strengthen our business, and bring the JD experience to life across Canada.

The Role The Information Technology Support Specialist - Tier 1 is the frontline of JD's IT operations, providing essential technical support to keep our business running smoothly. You'll troubleshoot day-to-day IT issues, manage support requests, and build strong relationships across departments. This role offers hands-on experience with modern IT infrastructure and the opportunity to grow within a team-oriented, fast-paced retail technology environment.

Key Responsibilities:

- Provide Technical Support: Deliver timely, effective first-line support to internal stakeholders on hardware, software, network devices, and peripherals (computers, printers, mobile devices)
- Manage Support Tickets: Receive, prioritize, and resolve service requests through our IT ticketing system, adhering to established SLAs and response timeframes
- Collaboration & Projects: Work with the IT team on infrastructure projects, deployments, and system improvements
- On-Call Support:



Provide occasional after-hours support for critical business issues (on a rotating basis)

What We're Looking For:

Experience & Education

- Customer service, retail, or warehouse experience is a great starting point — no prior IT role required
- High School Diploma or equivalent
- Comfortable using Windows and general computer troubleshooting
- Experience with IT ticketing systems (nice to have, not required)

Core Skills & Competencies

- Proactiveness: Spots issues before they're reported and acts without being asked — flags recurring problems rather than repeatedly patching them
- Willingness to Learn: Actively seeks out answers, asks questions, and builds depth in the systems they support — this matters more than what you already know
- Problem-Solving: Strong analytical skills with the ability to break down technical issues and work methodically toward solutions
- Communication: Clear, patient communication—ability to explain technical concepts to non-technical users
- Multitasking: Capable of managing multiple support requests simultaneously while maintaining quality and timeliness
- Self-Directed: Comfortable working independently, taking ownership of tickets through to resolution
- Teamwork: Collaborative mindset—eager to learn from senior technicians and contribute to a supportive IT environment
- Reliability: Dependable, professional, and committed to delivering consistent support

Nice-to-Have

- Experience in retail or omnichannel business environments




- Familiarity with cloud services (Google Workspace, Microsoft 365)
- Basic networking knowledge (TCP/IP, DNS, DHCP)

The Perks

- Growth Opportunity: Entry point into a structured IT career path with mentorship from experienced technicians
- Training Provided: Structured onboarding and documented processes — you won't be left to figure it out alone
- Modern Environment: Work with current technologies in a dynamic, growing retail organization
- Inclusive Culture: Join a diverse team committed to supporting each other and fostering professional development
- Extended health, dental, vision, professional services (RMT, Chiropractor, Physiotherapist, etc.) coverage
- Paid Birthday Day off
- Staff discount across product ranges – Includes staff, family & friends discount

Our Values

- Entrepreneurial
- Competitive
- Responsibility
- Integrity

We believe in extending our entrepreneurial and competitive spirit beyond financial performance to making the world around us a better place. We always strive to do the right thing for our colleagues, our customers, and our communities.

Equal Opportunity

At JD Sports Canada, we believe our strength comes from the diversity of our people, perspectives, and experiences. We are committed to creating an inclusive, equitable, and accessible workplace where everyone feels valued, respected, and empowered to bring their authentic selves to work. As an equal opportunity employer, we welcome applications from all qualified candidates and are committed to ensuring a fair and inclusive recruitment process.

If you require an accommodation at any stage of the hiring process, please let us know—we are happy to work with you to ensure you have the support you need to participate fully.

📌 Information Technology Support Specialist - Tier 1 (Toronto)
🏢 JD Sports Canada
📍 Toronto