Position Summary

The Junior Technology Logistics Support Associate provides day-to-day technical support for technology equipment and systems within the logistics environment. This role serves as the first point of contact for IT-related incidents and service requests| ensuring timely resolution of technical issues to support business operations. The position also assists with system installations| monitors data center infrastructure| coordinates with internal and third-party support teams| and maintains inventory of technology assets.

Key Responsibilities

- Provide day-to-day technical support for IT equipment and systems within the logistics environment.

- Serve as the first point of contact for Distribution Center (DC) and Fulfillment Center (FC) associates requiring IT assistance.

- Receive| track| troubleshoot| and resolve Level 1 and Level 2 incidents and service requests through walk-up support and ticketing systems.

- Escalate complex issues to global support teams and subject matter experts when required.





- Support and maintain Microsoft Windows 10/11 operating systems and Microsoft 365 applications.

- Assist with the installation| configuration| and deployment of current technology systems and services.

- Monitor data center alarms and coordinate maintenance activities with third-party vendors| SSC| and Global Technology teams.

- Support network connectivity| including Wi-Fi and Virtual Desktop Infrastructure (VDI) environments.

- Provide first-level preventive and corrective support for office printers and peripheral devices.

- Act as a communication liaison between operations teams and technology support groups to ensure timely issue resolution.

- Manage and maintain technology asset inventory| including equipment tracking and lifecycle activities.

- Support planned outages| upgrades| and continuous improvement initiatives while performing other assigned duties.

📌 Information Technology Support Executive (Toronto)
🏢 Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
📍 Toronto