Become a Client Support Technician I with NRT, where you will empower customers by resolving technical issues across various platforms.

Your role will focus on delivering exceptional customer service through effective communication and support. As a Client Support Technician I, you'll be responsible for troubleshooting and escalating technical issues while managing incoming support requests in a fast-paced environment. This position requires a robust foundation in problem-solving and a commitment to outstanding service, ensuring client satisfaction through every interaction.

You will collaborate with both clients and Tier 2 support teams to maintain service quality. Key Responsibilities:

- Handle incoming client calls and ensure accurate logging
- Troubleshoot and document issues within the ticketing system




- Escalate complex problems to Tier 2 support as necessary
- Keep the support inbox monitored and follow up promptly
- Maintain complete ticket documentation for effective communication Requirements:
- Bachelor’s degree or relevant diploma in IT or Computer Science
- Understanding of networking basics and operational systems
- Experience with logging and managing support incidents
- Strong customer service background and communication skills
- Attention to detail and technical documentation proficiency Utilize your technical expertise to deliver superior customer support at NRT and help clients navigate their challenges efficiently.

📌 Information Technology Support Technician (Toronto)
🏢 NRT Technology
📍 Toronto