As an Auto Insurance Account Manager, you’ll play a key role in delivering exceptional customer service and building strong client relationships. You’ll be the first point of contact for customers, helping them navigate their insurance needs while contributing to a supportive and high-performing team environment. This role is ideal for someone who enjoys connecting with people, staying organized, and growing their career in the insurance industry.

High School graduate Insurance Broker Level 1 license preferred, but willing to train the right candidate A natural at building authentic customer relationships and working collaboratively with a team Proactive, dependable, and customer-focused Motivated to learn and grow within the insurance industry Deliver Exceptional Client Service Engage with clients to determine their insurance needs and provide expert coverage advice Serve as the first point of contact for customers in the branch Build authentic and lasting client relationships through excellent service Support clients through the claims process with care and professionalism Maintain and manage a book of business through proactive client communication via phone, email,



and letter Maintain high levels of client retention through relationship management and service excellence Collaborate with teammates to support branch operations and client needs Continuously learn and develop industry knowledge and insurance expertise High School diploma Robust customer service and communication skills Level 1 Insurance Broker License in British Columbia Previous customer service or insurance experience Experience managing client relationships or sales opportunities Familiarity with ICBC transactions and auto insurance products At Schill Insurance, we’ve grown from a small, one-person office into a trusted brokerage with multiple locations across British Columbia. While we’re part of a larger national network, we’ve stayed true to our roots as a family-operated business that values people first. We invest in our team through coaching, training, and development opportunities—because when our people succeed, so do our clients.

Why Join Schill

Insurance? ~ Competitive salary and comprehensive benefits package ~ Extended health, dental, vision care, and RRSP matching ~ Work-life balance with consistent scheduling and no Sunday shifts ~ Three weeks (15 days) of vacation to start ~ Three paid "You" days per year (one volunteer day, one personal day, and your birthday off with pay) ~$600 annual wellness spending account This role is a great opportunity to build a long-term career in insurance. Expand your insurance knowledge and licensing Grow into more senior account management responsibilities Develop expertise across multiple lines of insurance Advance within Schill Insurance and the BrokerLink/Intact network Schedule: Monday - Friday & Saturdays as scheduled Job Type: Full-time Permanent, in-person at the Port Alberni Office #

📌 Insurance Advisor - Full - Time (Port Alberni)
🏢 Kaizen Lab
📍 Port Alberni