Definity offers a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with.

The Opportunity

Reporting to the Team Leader, Accident Benefit Claims, you will be accountable for investigating, evaluating, and settling Accident Benefit claims.

What to Expect

- Report to the Team Leader, Accident Benefit Claims, while investigating, evaluating, and settling accident benefit claims in accordance with the Insurance Act.
- Secure details of claims by corresponding with claimants and/or representatives.
- Assess coverage eligibility and review and apply interpretations of policy wordings in the resolution of coverage issues.
- Apply applicable Priority Rules chart to each claim file.
- Process income replacement, non‑earner, and attendant care claims.
- Reserve files appropriately after assessing the claim.
- Maintain detailed file records on an electronic claims system.
- Process payments after confirming perks, eligibility and reserves.
- Coordinate the most effective course of action for claims.
- Respond to claimant correspondence and accident benefit forms in accordance with the applicable legislation.
- Review and approve, when appropriate, treatment plans for claimant rehabilitation.
- Arrange insurer examinations to determine benefits eligibility.
- Prepare referral packages and obtain the necessary medical information for insurer examinations.
- Respond to assessment recommendations.
- Other duties as assigned.

What You Bring





- University degree, college diploma in a related field or the CIP designation.
- Minimum 2–3 years of claims handling experience.
- Proficiency in MS Word and Excel.
- Professional, friendly, and courteous in all interactions, whether with customers or co‑workers.
- Ability to perform well in a busy operation and remain calm under pressure.
- Team player adaptable to a changing environment.
- Strong written and verbal communication skills.

Salary Range

$51,300 – $94,400. Actual salary may vary depending on work location, skills, education, experience, working conditions, and the local labour market.

Benefits

- Company share ownership program.
- Incentive program – eligible employees may participate in various incentive plans paid out at the discretion of the company and subject to individual and company performance.
- Pension and savings programs, including company‑matched RRSP contributions.
- Paid volunteer days and company matching on charitable donations.
- Educational resources, tuition assistance, and paid time off to study for exams.
- Wellness and recognition programs.
- Discounts on products and services.

Our inclusive work environment welcomes diversity and supports accessibility.

If you require accommodation at any time during the recruitment process, please let us know by contacting [email protected].

This role requires successful clearance of background checks, including criminal checks and leadership references.

📌 Int Representative, Claims- Ontario
🏢 Definity Financial
📍 Ontario