An Initial AI Screening will be conducted for this role. The designer will support Client 360 product owners, their agile squads, and the Client 360 program, as follows: Consult with Client 360 product owners and their relevant partners on an ongoing basis to discuss new and upcoming features on the Client 360 roadmap, brainstorm, sketch and iterate on potential UX solutions Plan usability testing on design proposals as needed Work with product owners, tech leads, business analysts and other relevant stakeholders to scope design activities, collect business and functional requirements, establish timelines for delivery of prototypes and ready for dev files, and plan usability testing; Create design concepts and prototypes in Figma, using elements from the Salesforce Lightning Design System, review concepts with product owners and collect feedback to iterate; Conduct moderated or unmoderated usability testing as needed to validate design hypotheses; and conduct end-to-end test process, including: creating test scripts and launching unmoderated research studies in banks test platform; scheduling and conducting moderated usability testing with banks advisors; synthesizing and analyzing test data; creating and presenting test reports, and discussing design recommendations with POs and other relevant stakeholders; Deliver design concepts and appropriately documented ready-for-dev files in Figma to Client 360 squads, to support build and release of Client 360 features and enhancements. Interaction designers shape the experiences we create through each of our digital products.

You'll work within an agile workplace and iterative process,



collaborating with interdisciplinary team members and stakeholders to analyze, design and convey your design vision. A natural problem solver, communicator and facilitator, you'll be involved in every step of the process from idea generation to implementation. Understand user interface patterns and behaviours, and use that understanding to drive user comprehension, and improve task performance Use visualizations and interactions to support analytic thinking with large data sets Facilitate design critique, evaluate interactions for inclusivity and provide expert advice and guidance to cross-functional teams Act as the interaction design subject-matter expert for the product design team Use a comprehensive understanding of interaction design theory, research data and best practices to inform design decisions Design artifacts of high complexity to communicate task flows, touchpoints, behaviours, and the exchange of information Present interaction design work to more senior stakeholders Research and Testing Facilitate usability testing Research interaction design strategies in the financial services sector and perform competitive audits pertinent to specific design or business goals Perform pattern, micro-interaction and component design audits where appropriate What program/technology/software knowledge is essential for this role?





Substantial experience designing for complex organizational workflow on the Salesforce platform, and within the constraints dictated by this platform (must-have) build design concepts using design system elements and components create complex prototypes (including use of variants and variables to enhance prototype quality and interactivity) Planning and conducting usability testing using Figma prototypes Independently scoping and estimating design and usability testing activities to meet competing priorities and deadlines set by squad product owners Knowledge of and some experience in (ideally no less than 6-12 months) designing for Salesforce BA/BS degree in Design (e.g. interaction, graphic, visual communications, product, industrial), Human Computer Interaction (HCI), Computer Science (CS), or a related field or equivalent practical experience Experience in an applied research setting including experience integrating user research into product designs and design practices Demonstrated ability to articulate design strategy, rational and logic; describing benefits and highlighting risks associated with design decisions Demonstrated expertise with design, prototyping, and research tools such as Figma, Mural, UserTesting.Salesforce certification as either User Experience Designer or MA/MS degree or certification in Design (e.g. interaction, graphic, visual communications, product, industrial), Human Computer Interaction (HCI), Computer Science (CS), or a related field Appreciation for the potential of 'design thinking' Experience working within a large organization and within an agile environment

📌 Interaction/Visual Designer (Toronto)
🏢 FP
📍 Toronto