Tata Consultancy Services (TCS) is an equal opportunity employer and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation to create a workforce that reflects the societies we operate in. We are looking for a hands‑on TCS Interactive Partner to join our Customer Success team leading engagements in TSS (Technology Software Services). KPIs include customer success measured through revenue growth and service portfolio expansion, configuring and orchestrating interactive offerings to help customers achieve business goals.

Client relationship management: advise CMOs, CDOs, and Digital Interactive stakeholders on strategy encompassing customer experience, digital marketing, e‑Commerce, and self‑services. Develop marketing and advertising strategies aligning with client objectives and target audience. Coordinate with service leads to own narrative and outcomes for customers.

Work cross‑functionally with client marketing, engineering, and product teams to analyze data, identify trends, implement optimizations, and define strategic initiatives. Act as customer champion and push for excellence from everyone. Participate in analyst briefings to support TCS Interactive market leadership ambitions. oversee entire project life cycle from conception to execution and evaluation, ensuring on‑time, on‑budget delivery.

Demonstrate knowledge of consulting tools, practices, and techniques to enable precise analysis and presentation. Work at client site as required. Lead business development team to build sales pipeline and be measured by sales performance and revenue growth against a target.

Experience in digital marketing, digital design,



and proposition development in industry or leading consultancy or creative agency focused on brand, experience, and transformation.

Experience managing agencies to deliver high‑performing digital content in line with strategy, compliant with web and brand guidelines. Planning, developing, executing, and evaluating integrated campaigns designed to drive consumer engagement and more value (sales, retention, etc). Effective influence of wider internal network of content producers and product marketing teams to follow operational and brand standards for direct marketing involving owned, paid and earned media.

Understanding of strategic drivers behind marketing transformation programs and confidence to provide opinions that may conflict with client view.

Experience with change management, agile, lean, six sigma, or Design Thinking is an advantage. Excellent written and verbal communication and presentation skills at all business levels.

Experience in creating business cases for brand transformation initiatives.

Experience leading transformation programs involving key systems (e.g. Website CMS, Commerce Platforms, Digital Assistance, Martech systems). bachelor’s acceptable with 10+ years of experience in sales, presales, and marketing. Knowledge of how to develop brand identities through multi‑channel marketing.

Skilled business skills: negotiation, project management, and leadership. TCS does not use artificial intelligence tools for candidate screening or evaluation.

Tata Consultancy Services Canada

Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC).

📌 Interactive Business Partner (Go To Market) (Toronto)
🏢 TATA Consultancy Services
📍 Toronto