Join Health Shared Services as an Intermediate IT Analyst I, specializing in application support for PeopleSoft and Taleo. Enjoy a flexible hybrid work arrangement in Alberta. This role focuses on providing crucial technical support while managing user permissions and incident resolutions.

You will collaborate with internal teams and serve as a liaison with HR services while leveraging your problem-solving skills to enhance technology solutions that align with business strategies. Your contributions directly impact service quality and operational efficiency. Key Responsibilities:

- Troubleshoot and manage IT tickets using ServiceNow
- Collaborate with HR Shared Services and development teams
- Enhance user permissions for PeopleSoft and recruitment systems
- Conduct reporting and maintain documents using Power-BI
- Lead self with minimal direction, adapting to changes

Requirements:

- Completion of Computer Science diploma or equivalent
- 1+ years of experience in IT support roles
- Knowledge of Active Directory-related issues
- Robust interpersonal skills and customer service focus
- Familiarity with SDLC and ITIL methodologies

Deliver valuable IT support while advancing your career with Health Shared Services in Alberta.

📌 Intermediate IT Analyst in Alberta (Edmonton)
🏢 Alberta Health Services
📍 Edmonton