At OSL Retail Services, we believe people are the heart of everything we do, and it is an exciting time to be part of something special! Our momentum is growing, and is fueled by innovation, collaboration, and a shared entrepreneurial spirit that drives real results. Founded in 2012 in Mississauga, Ontario, OSL delivers customized sales solutions in retail, direct sales, and customer acquisition, all built on a foundation of integrity, respect, and passion.

We have an exciting prospect to hire a Senior Business Specialist . Reporting to the Service Operations Manager, this role is primarily responsible for providing post sales product training/support with a backup role on providing pre-sales support. Our ideal candidate will be responsible for post-sales technical support dealing with all matters arising when using a product or technology after it has been sold or licensed (post-sale).

Post-sale technical support can be free or fee-based, ranging from simple to highly complex issues. The pre-sales technical support covers technical questions about a product before the person asking these questions has bought the product. Approximately 50% of this role requires travel across Canada.

Strong selling skills, interpersonal skills and ability to understand the customer’s needs and to enhance our chances and ability to sell them a solution. Actively train our partners on our solutions and products in collaboration with other training teams. Provide ongoing feedback on observations and needs from the market and customer engagements.

Support all key markets (East, Central and West) for contact with customers. Technical resources for product solutions, RFP submissions, bids and proposals. Participate in trade shows, customer presentations, demonstrations.

Provide technical training monthly/quarterly on request to the sales team, end-user customers and partners.



Direct contact for our customers/dealers/service partners. Regional support of the installed digital signage.

Technical resource for hardware/software issues. Escalate and log all known issues to the web-based service cloud. Troubleshooting issues related to product group solutions, software and customer issues.

Field support and training. Post-Secondary education in IT & Computers or Computer Science preferred. ~3-5 years of experience as technical trainer preferred. ~3-5 years of technical support experience with IT products and solutions preferred. ~ Excellent knowledge of Microsoft Office applications and some technical diagnosis skill as an asset. ~ Ability to manage service quality issues when resolutions are not in place. Start with 3 weeks of vacation.

Includes medical, dental, vision and a health spending account.

Retirement support: Company-sponsored RRSP matching program to help build your financial future. Structured employee development programs designed to help you thrive. Step 2: The next step is a virtual or in person interview with the hiringmanager.

OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply.

Disclaimer: As part of our recruitment process, we utilize artificial intelligence (AI)-based tools to assist with certain stages, including initial resume screening and skills-matching assessments. These tools are designed to help our hiring team identify candidates whose experience and qualifications align closely with the requirements of the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

📌 International Business Consultant full-time (Mississauga)
🏢 OSL Retail Services
📍 Mississauga