Typically 1–3 days per week in office; Wednesday and Thursday, plus the fourth Friday of each month, are designated in-office days and are subject to change based on business needs.) Contract: ASAP through October 30, 2027 Hours: 37.5 hours/week, Monday–Friday, 9:00 AM–5:00 PM Work Model: Hybrid, typically 1–3 days/week in office You’ll support a variety of Procurement initiatives, including: Supporting the implementation and rollout of the Zip procurement platform , including testing, validation, and change adoption. Helping resolve system and process issues and identifying opportunities to improve the user experience. Supporting procurement users and suppliers throughout the purchasing lifecycle.

Contributing to documentation, training, process improvements, and change management initiatives. Analyzing operational data and recurring issues to identify trends and improvement opportunities. Manage user access, provisioning, onboarding/offboarding, and permissions across procurement platforms such as Coupa and Zip.

Triage and resolve procurement platform access and usage issues.

Handle

Level 2/3 procurement system issues after initial IT triage. Support system releases, testing, defect resolution, and business validation. Assist with audit, compliance, internal controls, and documentation requirements.

Support onboarding and enablement of suppliers within procurement platforms. Assist users with catalogue and non-catalogue purchasing processes. Support procurement workflows and resolve issues such as stuck purchase orders or contracts.

Support users with requisitions, approvals, purchasing, receiving, and invoicing processes.



Help connect non-catalogue requisitions to appropriate contracts and procurement channels. Provide guidance and support to internal users throughout the purchasing process.

Business

Analysis & Continuous Improvement Analyze operational data, service metrics, and recurring issues to identify trends and opportunities for improvement. Partner with Procurement Operations, Accounts Payable, Technology, suppliers, and business stakeholders to understand requirements and resolve issues. Support process mapping, documentation, testing, and implementation of system changes.

Contribute to change management, user training, communications, and adoption activities. Help identify opportunities to simplify procurement processes, improve controls, and enhance the overall user experience. 1–3 years of experience in procurement, procurement operations, Source-to-Pay, Procure-to-Pay, procurement systems, or a related business systems setting. ~ Experience working with procurement platforms or tools , with Coupa strongly preferred . ~ Exposure to other procurement platforms such as SAP Ariba, Ivalua, Jaggaer, Oracle Procurement , or similar systems will also be considered. ~ Understanding of the procurement lifecycle and S2P/P2P processes , including requisitions, approvals, purchasing, purchase orders, suppliers, contracts, receiving, and invoicing. ~ Experience with Excel and data analysis .

Experience supporting procurement system implementations, testing, or releases .

Experience with procurement helpdesk or Level 2/3 application support.

Experience with sourcing and contract processes. Post-secondary education in Business, Supply Chain, Finance, Information Systems , or a related discipline. #

📌 International Procurement Analyst (Toronto)
🏢 Swoon
📍 Toronto