Become a Team Lead at IntouchCX and help shape the future of customer care. Inspire your team while ensuring exceptional service delivery across interactions.

As Team

Lead (Supervisor), you will manage a group of Customer Service Representatives (CSRs) at IntouchCX, focusing on both performance metrics and team development.

Your role will involve providing comprehensive training and identifying areas for improvement through report analysis. You'll also be pivotal in building a collaborative and positive work workplace. Key Responsibilities:

- Supervise and guide CSRs for optimal performance
- Conduct training sessions for skill enhancement
- Measure performance metrics through data analysis
- Foster team motivation through incentives
- Collaborate with other departments to resolve issues

Requirements:

- High school diploma or equivalent
- 1-2 years in contact center or customer service
- Prior supervisory experience required
- Knowledge of spreadsheet applications
- Strong organizational skills and ability to work independently

Lead the customer service revolution at IntouchCX by cultivating talent and prioritizing exceptional service.

📌 IntouchCX Team Lead (Supervisor) Position (Winnipeg)
🏢 Intouchcx
📍 Winnipeg