The 4LS Customer Support Engineer is responsible for 1830 customer problem diagnosis, troubleshooting, and resolution. 1830 4LS engineers are expected to be or become leading experts on one or more aspects of the 1830 WDM product and technology, including WDM optical transmission, coherent optical transponders and line modules, control and management software, and OTN switching. The NOKIA 1830 team is looking for highly motivated and experienced engineer to support customers in a rapidly growing market, with focus on both hyper-scaler and communications service-provider customers. This system provides leading-edge optical transmission capabilities at industry-leading data rates (100G+), optical reach, and bandwidth density.

The broad range of service capabilities includes Ethernet, OTN switching, SONET/SDH, and IP packet. Work closely with field support teams to collect and analyze required diagnostic data from deployed systems Work with R&D; on product and process root cause analysis and correction Leverage state of the art AI tools and methodologies Develop automated field data analysis and diagnostic tools Train the customer field support team. Solid analytic, problem-solving, and technical diagnostic skills Communication and management skills for coordination of problem resolution with R&D; and customer support teams At least 5 years experience, in industry or graduate school, in the development, test,



or technical support of optical communications systems Hands-on experience with hardware or software systems design or test of WDM transmission systems Experience with Optical test equipment including optical test sets and measurement equipment Degree: MS or PhD Electrical Engineering, Computer Science, Computer Engineering, Physics Nokia is a global leader in connectivity for the AI era.

With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

Corporate Retirement Savings Plan

Health and dental benefits Short-term disability, and long-term disability Life insurance, and AD&D; – Company paid 2x base pay Optional or Supplemental life and AD&D; insurance (Employee/Spouse/Child) Paid time off for holidays and Vacation Employee Assistance Program/Work Life Resource Program The above benefits exclude students.

Nokia

Maintains broad annual base salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, and with consideration to internal peer equity.

All North

America job posts will post for a minimum of 7 calendar days and up to 180 days or until candidate/s identified. #

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