Become a crucial part of the College of New Caledonia as a Service Desk Analyst I in Prince George, BC. This full-time fixed-term role focuses on user issue troubleshooting and ticket resolution. Reporting to the Chief Information Officer, the Service Desk Analyst I provides initial IT support, handling inquiries and service requests.

You will perform troubleshooting, create knowledgebase articles, and oversee asset management. This role encourages collaboration and highlights your problem-solving skills while enhancing IT services across the College. Key Responsibilities:

- Provide preliminary investigation and diagnosis of user issues
- Record and escalate support tickets to relevant technicians
- Create and deploy desktop images per requirements
- Produce reports to aid in asset management
- Communicate IT initiatives and service interruptions

Requirements:

- Recognized two-year diploma in a related field
- Minimum six months IT support experience
- Familiarity with ticketing and knowledgebase systems
- Basic understanding of network concepts
- Excellent communication skills in a qualified setting

Enhance your IT support career while contributing to the educational environment at CNC!

📌 IT Support Analyst at CNC Prince George
🏢 College of New Caledonia
📍 Prince George