IT Technical Specialist Employment Type: Full-Time Department: IT Netdigix Systems is a leader in Managed IT Services, Cloud Hosting, and IT Project Consulting across Vancouver and the Lower Mainland. We operate in a fast-paced MSP workplace, leveraging tools such as ConnectWise Manage and N-Able N-Central to deliver structured, SLA-driven support. We prioritize process discipline, client trust, and controlled execution in everything we do.

As an IT Technical Specialist, you will be responsible for first-line support, issue triage, and controlled execution of technical tasks. This role is critical in maintaining service quality by ensuring that all work follows documented processes, is properly scoped, and is executed with clear understanding of impact. You will work closely with senior technicians and leadership, escalating appropriately and contributing to a structured, team-based support model.

Respond to and resolve Level 1 support requests (workstations, user issues, basic networking)



Accurately triage issues and elevate to senior technicians when required Perform basic technical tasks with clear understanding of impact and approval where required Assist in onboarding, workstation setup, and standard configurations Support senior technicians on projects and more complex tasks Not all problems should be fixed immediately — some require alignment first Ability to remain calm and controlled under pressure 1–2 years of IT support experience (MSP experience preferred) ~ Windows 10/11 Microsoft 365 Basic Active Directory tasks ~ Basic networking (IP, DNS, VPN concepts) Endpoint troubleshooting ~ Technology Stack PSA/RMM: ConnectWise Manage, N-Able N-Central Microsoft: Windows 10/11, Microsoft 365, Active Directory ~ Networking: Basic exposure to VPNs, firewalls, and wireless systems Working toward Network+ or Microsoft certifications Competitive salary ($45,000–$60,000 depending on experience) Career progression into Level 2 and beyond Risks are identified and escalated early Clients feel supported and informed

📌 IT Service Desk Technician - Remote (Burnaby)
🏢 Netdigix-Systems-Inc-3
📍 Burnaby