IT & Security Operations Lead Software Secured is a leading Penetration Testing as a Service company, with a head office in beautiful Ottawa, Canada. We help software development teams get ahead of hackers using a suite of services and products. This role sits at the intersection of hands-on IT operations, internal security ownership, and compliance stewardship .

You will be the first dedicated owner of this function at Software Secured, the person who makes sure our own house is in order while the rest of the team focuses on securing our clients. You will work alongside engineers who test production systems for a living. You will receive a competitive salary. ~ You will receive a yearly profit-sharing between 8 - 15% of your salary based on your performance. ~ You will be provided with perks such as a monthly refreshed Ubereats budget, work from home stipend. ~ You will receive a free Audible account. ~ You will receive a minimum of 3 weeks' vacation. ~ You will receive time and a budget for training and self-development. ~10% of your time goes to building and improving the function — not just maintaining it.

Own our internal security posture end-to-end, network architecture, firewall configuration, WiFi segmentation, and endpoint protection. Own the full device lifecycle, procurement, configuration, hardening, and decommissioning. Manage MDM, SaaS licenses, access controls, and identity management.

Maintain asset inventory and documentation that is actually up to date.

Compliance





Maintain our SOC 2 Type II compliance program, evidence collection, control monitoring, audit readiness. Support future certification efforts including CREST as we pursue enterprise and international contracts. Own vendor security reviews and onboarding assessments.

Keep policies current and relevant, not just for auditors but because they reflect how we actually operate. 5–7 years of experience in IT operations, security operations, or a hybrid of both. ~ Hands-on experience with network security, firewall management, network segmentation, and traffic monitoring. ~ Solid MDM and endpoint management experience across macOS and Windows environments. ~ Familiarity with SOC 2 compliance requirements and evidence management. ~ Experience owning a function solo, you set the direction, you drive it, you deliver it. ~ Transparent, direct communicator with highly technical teams and non-technical stakeholders alike. ~ This job is available to Canadian citizens, permanent residents, or work visa holders. Exposure to penetration testing concepts or a security consulting environment. Security clearance eligibility.

Experience building a compliance or IT program from scratch. We prioritize it within all of our business decisions as a part of our goal to make the digital world a little safer. Security is an ever-changing field. We help our customers go through their customer journey with no judgment - all the way from sales to post-test support.

📌 IT & Security Operations Lead (Ottawa)
🏢 Software Secured
📍 Ottawa