Enhance IT operations with FYihealth group as a Bilingual Analyst for the IT Service Desk. Utilize your bilingual skills and IT knowledge to resolve diverse challenges in a supportive environment. As a vital team member based in Calgary or Vancouver, you'll provide first-level technical assistance to business units like FYidoctors and BonLook.

Drawing on your 1-2 years of IT experience, you'll triage requests and promote First Call Resolution. Your contributions will ensure efficient operations and a positive work culture. Key Responsibilities:

- Act as the first contact for IT-related inquiries
- Manage IT requests through phone, email, and online forms
- Triage and identify technical issues for users
- Document incidents in the Service Desk Plus system
- Facilitate timely resolution or escalation of issues

Requirements:

- Fluent in English and French
- 1-2 years in an IT department
- Familiarity with IT service management tools
- Intermediate knowledge of Windows, Office 365, etc.
- Robust communication and problem-solving abilities

Elevate your IT career by joining a people-first culture at FYihealth group.

📌 IT Service Desk Bilingual Analyst (Vancouver)
🏢 FYidoctors
📍 Vancouver