Reporting to the Director, IT Infrastructure, Support and Security, the Collaboration Specialist is responsible for the administration, support, and continuous improvement of enterprise collaboration platforms, including Zoom and Microsoft 365 tools such as SharePoint, OneDrive, and Viva. The role balances operational support (60%) with platform enhancement, testing, user enablement, and adoption activities (40%). A strong focus on user experience, practical know-how, and platform adoption is critical to success in this role.

In-office expectation of three days per week. A typical work week applies, with occasional after-hours or weekend support required for on‑call rotation, upgrades, updates, and escalated support activities. Some travel may be required; a valid driver’s license and access to a vehicle are needed to travel to supported sites.

Platform

Support & Administration (60%) Configure and manage platform settings, policies, permissions, and integrations Perform root cause analysis and implement corrective actions Maintain system health, performance, and reliability Partner with security, service desk, and infrastructure teams to support compliance and platform standards Support change management and version control activities Identify opportunities to optimize performance, automation, and user experience Create user guides and deliver training to support adoption 3–5 years’ experience supporting enterprise collaboration platforms ~ Hands‑on experience with Microsoft 365, including SharePoint Online, OneDrive, and Viva ~ Hands‑on experience with Zoom, including Chat, Meetings, AI Companion, Zoom Phone, and Contact Center ~ Customer-focused mindset, solid ownership,



and the ability to work across technical and business teams High-quality documentation and standardized processes An iconic Canadian company with over 100 years of helping companies grow and succeed in Canada, we provide national dedicated fleet solutions, general freight services, managed transportation, fulfillment & distribution, and home delivery. With a national network of terminals, cross‑docks, and distribution centers, we are one of Canada’s largest and most trusted supply chain service providers. Driven to exceed customer expectations, and supported by technology and innovation, we bring simplicity to complex logistics challenges.

We work with intelligent and focused leaders who are driven to create an outstanding customer experience in partnership with Canadian leading brands.

Canada

Cartage is deep rooted in family values with an entrepreneurial culture where ideas are welcomed, growth is fostered and high performance is championed. A recognized thought leader and founded in 1914, Canada Cartage dominates the industry by delivering innovative fleet solutions. Company wide recognition initiatives designed to recognize employees when they demonstrate outstanding customer service, teamwork and our core values.

Perks - discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, to name a few Fun events throughout the year, like summer barbeques and driver‑appreciation week that regularly bring us together. We give back to the communities in which we operate by volunteering and donating to local charities. We are determined in meeting the accessibility needs of persons with disabilities in a timely manner, through the implementation of the requirements of the ACA and its applicable regulations.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references. Committed to employment equity, Canada Cartage Systems LP encourages applications from Aboriginal people, members of visible minority groups, and women. #

📌 IT Specialist (m/f/d) IT Support (Mississauga)
🏢 Canada Cartage
📍 Mississauga