Hybrid 1-2 days a week on-site located in Kitchener 55,000k - 75,000k Insight Global is looking for a motivated Junior Cloud Systems Administrator to join our growing team. This role is ideal for someone early in their IT career who wants hands‑on experience supporting a cloud‑first setting in the Microsoft ecosystem (Azure, Microsoft 365, and endpoint management). In a startup setting, you’ll wear multiple hats - helping with device provisioning, user support, basic cloud administration, security operations, and day‑to‑day IT processes - while learning from a collaborative team.

Required Skills &

Experience ~ Diploma or bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent practical experience). ~1–2 years of experience in IT administration or technical support (preferably in a Microsoft‑centric workplace). ~ Hands‑on experience with Microsoft Endpoint Manager (Intune) ~ Basic understanding of Microsoft Azure (subscriptions, resource groups, RBAC) ~ Basic understanding of Microsoft Entra ID (Azure AD), including users, groups, and role‑based access ~ Familiarity with Microsoft 365 administration (Exchange Online, Teams, SharePoint/OneDrive basics) ~ Basic scripting skills (PowerShell preferred) for administration and troubleshooting ~ Networking fundamentals (DNS, DHCP, TCP/IP, VPN basics) ~ Comfort working in a ticketing/ITSM tool (e.g., Jira Service Management, ServiceNow, Zendesk) ~ Experience supporting remote users using remote support tools and secure access methods ~ Familiarity with Microsoft Defender (or comparable endpoint/security tooling)



~ Working knowledge of Windows 11 administration and troubleshooting ~ Exposure to Linux environments (basic CLI, file permissions, services) Nice to Have Skills &

Experience Bonus: familiarity with Infrastructure as Code (e.g., Bicep, ARM templates) Microsoft 365 Fundamentals (MS-900) Microsoft Security, Compliance, and Identity Fundamentals (SC-900) Microsoft Certified: Identity and Access Administrator Associate (SC-300) Linux Essentials or similar Key Responsibilities Endpoint management: Assist with configuring and managing Windows devices using Microsoft Endpoint Manager (Intune) and Windows Autopilot.

User support: Provide friendly, responsive technical support to employees, escalating issues as needed and documenting resolutions.

Windows device operations: Support patching, troubleshooting, and day‑to‑day performance of Windows endpoints. Procurement, inventory & asset management: Assist with purchasing, receiving, inventory management (tagging, tracking, stock levels), periodic audits, and lifecycle management for laptops, monitors, peripherals, and other IT assets. Device setup, shipping & deployment: Prepare, configure, package, and ship new devices (and coordinate returns) according to company standards and security baselines,



including tracking shipments and confirming delivery.

Cloud administration (Azure): Assist with day‑to‑day administration of Azure resources (access, basic monitoring, and documentation) to help keep the environment secure and reliable.

Security support: Support basic security operations, including reviewing alerts and helping maintain controls using Microsoft Defender and Microsoft 365 security features. Identity & access (Entra ID): Assist with user lifecycle tasks (onboarding/offboarding), group management, role‑based access, and MFA/Conditional Access support following established runbooks. Microsoft 365 administration: Support day‑to‑day administration and troubleshooting across Microsoft 365 services (e.g., Exchange Online, Teams, SharePoint/OneDrive permissions).

Onboarding & offboarding: Coordinate account creation/removal, device provisioning/returns, and access changes to support a secure joiner/mover/leaver process.

Documentation & continuous improvement: Create and maintain IT documentation (SOPs, onboarding guides, asset records), and suggest improvements to reduce recurring issues.

Ticketing & IT operations: Manage and prioritize incoming requests in the ticketing system, follow SLAs, and ensure work is tracked to completion.

Automation: Use basic scripting (e.g., PowerShell, PowerAutomate) to automate repetitive tasks and produce straightforward reports where helpful.

Please Note: We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.

📌 IT Support Administrator Junior (Kitchener)
🏢 Insight Global
📍 Kitchener