Kiokii And is a premier one-stop retail platform offering Asian trendy products in North America. We provide a huge selection of high-quality and top-hit products from Asia including cosmetics, skincare, beauty, accessories and lifestyle. We are looking for an IT Support Specialist to join our IT team!

As an IT Support Specialist, you will provide first-line technical support for ERP, POS, and end-user systems to ensure the smooth operation of our retail stores and head office. This role is ideal for someone who enjoys troubleshooting technical issues, working independently, and delivering excellent support in a rapid-paced retail environment. Serve as the first point of contact for ERP and POS support requests,troubleshootingand resolving day-to-day system issues.

Support ERP, POS, and related business applications, escalating complex issues whenrequired. Support system integrations byidentifyingand reporting data synchronization orinterfaceissues. Identifyrecurring system issues and contribute to knowledge base documentation and process improvements.

Coordinate with external and internal stakeholders to track and resolve technical issues. Helpdesk & IT Operations Manage the IT helpdesk ticketing system by triaging, prioritizing, and resolving support requests. IT Asset Management Maintain IT asset inventory, including hardware, peripherals, and software licenses.





Support user account administration, onboarding, and offboarding activities within Microsoft 365. Assistwith device setup, configuration, and day-to-day IT operations across retail stores and the head office. 2–4 years of experience in IT support, helpdesk, or systems administration. ~ Experience supporting ERP and/or POS systems (NetSuite and Heading POS preferred). ~ Experience managing helpdesk ticketing systems and coordinating with external vendors. ~ Basic Microsoft 365 administration experience, including user account and permission management. ~ Proficiencyin both English and Mandarin arerequired ~ Experience supporting retail or multi-site environments is an asset. ~ Basic knowledge of SQL (SELECT queries for data verification) and REST API concepts (reading payloads and logs,identifyingsync errors, etc.) is an asset, able to support system integration troubleshooting. ~ Experience with Microsoft Power Automate, SharePoint, or Microsoft Forms is an asset. ~ Familiarity with Microsoft Intune or IT asset management is an asset. ~ Some travel is required based on business needs The Company utilizes AI-assisted technology in the initial screening of resumes to enhance efficiency and consistency in the recruitment process. This technology does not make hiring decisions independently.

📌 IT Support Specialist (Chinese Speaking Preferred) (Markham)
🏢 Kiokii and...
📍 Markham