- Provide front-line technical support to onsite and remote end users
- Support Point-of-Sale (POS) systems, cash register environments, and ERP systems
- Install, configure, and troubleshoot HP Retail hardware, including touchscreens, receipt printers, barcode scanners, and HP/Dell desktops and laptops
- Support network printers and resolve general network connectivity issues
- Troubleshoot and support VLANs, SSL tunneling, and SSL clients
- Provide technical support to retail stores during weekends, holidays, and outside regular business hours as required
- Travel between retail locations to support day-to-day operations and new store openings and projects
- Assist with setup and deployment of new retail stores
- Support Mobile Device Management (MDM) solutions, including ManageEngine MDM, Apple device management, and Android device management

Requirements

- Minimum of proven five (5) years of experience providing end-user and remote technical support (mandatory)
- Proven hands-on experience supporting ERP systems and retail Point-of-Sale (POS) environments (mandatory)
- Experience managing Active Directory (AD) and Azure Active Directory (AAD)/Microsoft Entra ID
- Strong knowledge of Microsoft Windows operating systems, including installation, troubleshooting, and administration
- Extensive hands-on experience with Microsoft SQL Server (STDExpress)
- Strong understanding of database architecture, performance tuning, query optimization, and troubleshooting (mandatory)




- Experience supporting and troubleshooting network printers
- Solid understanding of networking concepts, including VLANs, routing, SSL tunneling, SSL clients, switching, Wi-Fi, and firewall policies
- Ability and willingness to work flexible schedule, including weekends, holidays, and on-call support when required
- Valid driver's license with the ability to travel between retail locations as needed

Core Competencies

Demonstrates extensive experience in providing technical support for Point-of-Sale (POS) systems and ERP systems, with strong skills in troubleshooting hardware and network issues. Proficient in managing Active Directory and Azure Active Directory, with a solid understanding of database architecture and networking concepts.

Highest-signal resume keywords

- End-User Technical Support
- Point-of-Sale (POS) Systems
- ERP Systems
- Active Directory (AD) Management
- Microsoft SQL Server

Hard Skills

- Technical Support
- Troubleshooting
- Database Architecture
- Network Connectivity
- VLANs
- SSL Tunneling
- Microsoft Windows
- Performance Tuning
- Query Optimization
- Mobile Device Management (MDM)

Soft Skills

- Flexibility
- Problem-Solving
- Communication

Certifications & Qualifications

- Valid Driver's License

Industry Keywords

- Retail
- Technical Support
- Network Printers
- Onsite Support
- Remote Support

Tools & Technologies

- HP Retail Hardware
- ManageEngine MDM
- Apple Device Management
- Android Device Management

📌 IT Support Specialist - Head Office (Toronto)
🏢 Jobtailor
📍 Toronto