Project Management and IT Support Specialist The pan-Canadian Pharmaceutical Alliance (pCPA) brings together provincial, territorial, and federal governments to increase and manage access to clinically relevant and cost‑effective medicines. The pCPA offers a 100 % remote (within Canada) work environment. We are seeking a proactive, detail‑oriented Project Management and IT Support specialist with essential IT helpdesk and operations support duties to ensure successful and timely delivery of the organization’s core business goals and priorities.

Reporting to the director, Infrastructure and Projects, this role is key to driving project success across departments, supporting operational excellence initiatives, and ensuring smooth, first‑line IT support for our internal teams in a remote environment. The ideal candidate holds a college diploma or bachelor’s degree in project management, information technology, business administration, or a related field and has 5+ years of relevant experience in project management and IT support roles. If you’re a cooperative, systems‑oriented project professional who thrives in fast‑paced, digital‑first environments, we want to hear from you.

Project management support Assist in the planning, scheduling, and execution of multiple cross‑departmental projects. Maintain and update project trackers, progress reports, risk logs, issue logs, and budget spreadsheets. Coordinate and lead project meetings; draft agendas, document detailed meeting minutes, record action items, and ensure follow‑up execution.

Manage project documentation repositories using platforms like SharePoint or Microsoft Teams. Participate in post‑project reviews and lessons‑learned sessions to capture improvement opportunities. Assist with report preparation for executive leadership, including project health updates and dashboard summaries.

IT support and operations Provide internal IT support requests, Tier 1 troubleshooting for hardware, software, connectivity, and account access issues. Support user account management activities, including password resets, group assignments,



and permissions management in Microsoft 365. Assist with the onboarding and offboarding of employees, ensuring provisioning of devices, licenses, and system access.

Support device management and compliance activities using remote management tools (e.g., Maintain IT asset inventories for hardware, software licenses, and accessories. Provide basic administration support for cloud applications, including SharePoint, Teams, and Exchange Online. Escalate complex incidents to appropriate Tier 2/Tier 3 support or external vendors when necessary.

Assist with cybersecurity awareness initiatives, basic endpoint monitoring, and ensuring systems meet baseline compliance standards. Accountable to the director, Infrastructure and Projects.

College

Diploma or bachelor’s degree in project management, information technology, business administration, or a related field. 5+ years of relevant experience in project management and IT support roles.

Project

Management certification (e.g., CAPM, PMP, Agile/Scrum training) is strongly preferred. IT certifications such as CompTIA A+, ITIL Foundation, or Microsoft 365 Fundamentals are considered assets.

Experience with Power BI, Power Automate, or low‑code automation platforms (mandatory). Exposure to cybersecurity principles or participation in a security awareness program (asset).

Experience supporting remote workforces and optimizing virtual collaboration environments (asset).

Background working in organizations with compliance or regulatory requirements (e.g., GDPR, HIPAA) (asset). Familiarity with SIPOC diagrams, process mapping, or workflow analysis (asset).



Strong organizational skills with the ability to prioritize and multitask across multiple concurrent projects.

Familiarity with project management methodologies such as Agile, Scrum, and Waterfall. Demonstrated experience maintaining project schedules, budgets, and compliance records. Exposure to process improvement methodologies (e.g., Lean, Six Sigma) is an asset.

Basic troubleshooting skills for Windows laptops, mobile devices (iOS/Android), and peripheral devices.

Experience supporting Microsoft 365 cloud services including Teams, SharePoint, Exchange Online, and OneDrive. Knowledge of remote support platforms and device management systems (e.g., MFA, Conditional Access Policies). Ability to translate technical information into easy‑to‑understand guidance for end‑users.

Software knowledge Zendesk, Freshservice, Zoho Desk, ServiceNow. Microsoft 365 Suite: SharePoint, Teams, Word, Excel, Outlook, Planner, Power Automate (basic familiarity is a plus). Exceptional written and verbal communication skills in English are required.

Effective written and verbal communication skills in French (asset). A proactive, problem‑solving mindset with a service‑first attitude. Strong time‑management skills, capable of operating autonomously in a remote‑first environment.

A commitment to continuous learning in both project management and IT fields. The hiring salary range for this full‑time permanent position is $94,900 - $116,300. This position requires frequent travel to different provinces and territories, including periodic multi‑day, overnight trips.

If you are interested in this position, please submit your resume and cover letter in one PDF document, using the naming convention “FirstName LastName – Project Management and IT Support Specialist” and address it to the manager, HR and Office Administration at [email protected] accordance with the Accessible Canada Act, 2019, and all applicable provincial accessibility standards, the pCPA will provide accommodation for applicants with disabilities upon request throughout the recruitment, selection, and/or assessment process. #

📌 IT Support Specialist Remote H/F (Moncton)
🏢 pan-Canadian Pharmaceutical Alliance
📍 Moncton