At Prenuvo, we are on a mission to flip the paradigm from reactive "sick-care" to proactive health care. This is a hybrid role expected to be on site at our Vancouver office location, at least 3 days a week, with additional on-site presence as needed. Candidates must live within a commuting distance to the Vancouver office location.

Deliver internal technical assistance for Prenuvo's end-user and server hardware, as well as enterprise cloud-based platforms and applications such as Okta, Atlassian, Slack, and Google Workspace Install, configure, maintain and support computer systems, servers, and network equipment at clinic sites Collaborate with team members and cross-functional stakeholders to identify and resolve complex technical issues Maintain and update documentation related to IT infrastructure and support Administer and maintain a mixed fleet of Windows and Mac devices using mobile device management (MDM) platforms Build scripts and automated workflows to streamline repetitive support and provisioning tasks, reduce toil, and improve consistency of support Uphold and reinforce Prenuvo's cybersecurity policies to help ensure systems are configured following best security practices At least 3 years of experience in an IT service delivery environment Strong technical skills in computer hardware, software, networking, and operating systems Experience supporting both Windows Client OS and Mac OS in an enterprise environment Possess an automation-first mindset with a proven ability to develop, troubleshoot, and support production scripts to eliminate manual tasks Strong understanding of an ITSM framework (e.g., Security-minded approach to daily work, applying industry best practices and continually seeking better ways to strengthen system security and protect customer privacy Excellent personal organization and time management – able to maximize efficiency in user support and team interactions; meet deadlines, commitments,



and project requirements with thorough attention to detail Problem-solving skills – able to think creatively to find solutions to complex technical problems Solid communication skills – able to communicate technical concepts to non-technical colleagues and work collaboratively with team members, develop and present proposals as well as prepare and conduct group presentations Expertise in enterprise Identity Management, including advanced IdP configuration, user lifecycle management, and experience navigating the challenges of cross-platform identity migrations Cisco Meraki networking experience sufficient to remotely troubleshoot connectivity and equipment issues, coordinate technician visits with on-site staff, and contribute to network planning, procurement, configuration, and installation at current facilities Building strong relationships is at the core of everything we do – our team gets together each week to connect, share, and socialize Recognizing time away to restore is vital to our wellbeing – we have a flexible vacation policy and we encourage you to use it We offer a comprehensive benefits package including health, dental, vision, and mental health coverage to support you and your family Prenuvo offers eligible Canadian employees access to both RRSP and TFSA retirement savings plans, with immediate, optional enrollment and flexibility to invest and save for the future on your own terms. The base salary for this role ranges from $75,000–$85,000 local currency, depending on experience and geographic location We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

As part of the hiring process, successful candidates will undergo a background check in compliance with applicable federal, provincial, and state rules. #

📌 IT Support Specialist (Service Desk) (Vancouver)
🏢 Prenuvo
📍 Vancouver