Take on the role of IT Support Analyst at Systematix in Concord, Ontario, providing exceptional Level 2 deskside support for a mixed workplace of Windows PCs and Apple Macs. Bring your strong troubleshooting expertise to enhance users’ operational productivity. This position requires 3-5+ years of hands-on support experience, focusing on diagnosing and fixing hardware and software concerns.

You will be responsible for installing and configuring laptops and desktops while collaborating with diverse IT specialties to ensure seamless service delivery throughout the organization. Key Responsibilities:

- Diagnose operating system and application issues
- Install, configure, and replace Windows and Apple devices
- Image and deploy new workstations and laptops
- Provide support for Microsoft 365 applications
- Document and manage service requests effectively Requirements:
- 3-5+ years in Level 2 IT support
- Strong skills in diagnosing laptop and desktop problems
- Proficient in Windows operating systems and Apple Mac
- Experience in collaborating with internal IT teams
- Ability to take ownership of issues until resolution Leverage your IT support experience to contribute to Systematix’s commitment to excellence.

📌 IT Support Technician, Information Technology (Vaughan)
🏢 Systematix
📍 Vaughan