These aren’t just words to us but are values we push ourselves to work by and inspire in others. We’re a passionate group of hard-working people, obsessed about sales and service. We know nothing matters more than a happy customer and that saying “that’s not my job” gets us nowhere.

As a leading sports-lifestyle distribution company with over 52 years of success under our belts, we’re firing on all cylinders to take our company to the next level with a growing stable of world-class brands. The good news? We're looking for a motivated IT Systems Administrator who is eager to take ownership of our internal IT operations and grow alongside our business.

This role is ideal for someone early in their IT career who enjoys solving problems, learning new technologies, and taking on projects that make a real impact. You'll have the opportunity to modernize our IT environment while working directly with the VP of IT/IS on strategic initiatives. If you're someone who likes figuring things out, isn't afraid to take ownership, and enjoys improving how technology supports a business, we'd love to hear from you.

IT Infrastructure Manage and maintain the company's IT infrastructure, including workstations, printers, networking equipment, wireless access points, and other office technology. Monitor the health and performance of IT systems and proactively resolve issues before they impact users. Assist with planning and implementing infrastructure improvements and technology refreshes.

Work with external vendors and service providers when necessary. Maintain documentation for infrastructure, network topology, hardware, and standard operating procedures. Microsoft 365 Administration Administer Microsoft 365, including: User accounts Exchange Online Microsoft Teams SharePoint Improve and maintain Microsoft 365 security and configuration following best practices.

Assist in implementing new Microsoft 365 features that improve productivity and security.

User Support Provide

Level 1 and Level 2 technical support for employees. Troubleshoot workstation, laptop, printer, browser, peripheral, and software issues. Install, configure,



and maintain Windows computers and mobile devices.

Resolve technical issues efficiently while maintaining excellent customer service. Onboarding & Training Coordinate onboarding activities including account creation, workstation setup, hardware assignment, and software installation. Train users on Microsoft 365, company systems, security best practices, and IT policies.

Asset & Inventory Management Maintain inventory of all assets. Recommend equipment replacements and technology upgrades. Coordinate purchasing of IT hardware and software while ensuring inventory levels remain appropriate.

Cybersecurity

Administer cybersecurity awareness training for employees. Monitor training completion and compliance. Prepare regular KPI reports showing participation, completion rates, phishing test results, and outstanding training. Assist with phishing simulations and user awareness initiatives. Help maintain IT security policies and best practices.

Continuous Improvement

Identify opportunities to improve IT processes and user experience. Help standardize workstation configurations and deployment procedures. Participate in infrastructure projects, office expansions, and technology rollouts.

IT Governance & Policies Maintain and continuously improve the company's IT policies, standards, and procedures. Ensure technology practices align with company security requirements and industry best practices. IT onboarding and offboarding procedures Acceptable Use Policy Software installation and approval processes Periodically review existing policies and recommend updates as technology and business needs evolve.

Assist in internal and external IT audits by maintaining accurate documentation and records. Help ensure compliance with software licensing requirements and company IT standards.



Promote consistency across the organization by documenting repeatable processes and communicating policy updates to employees.

Diploma or degree in Information Technology, Computer Science, Information Systems, or a related field. Strong understanding of Windows and Microsoft 365. Basic networking knowledge (TCP/IP, DNS, DHCP, Wi‑Fi).

Excellent communication and customer service skills. Internship, co‑op, or personal IT projects.

Experience with Microsoft 365 administration.

Experience building or supporting computers. Familiarity with Microsoft Entra ID (Azure AD).

Experience with scripting (PowerShell or Python). Home lab, certifications, GitHub projects, or technology portfolio.

Experience with AI tools to improve productivity and automate repetitive tasks. Take ownership of our workstation deployment and lifecycle management. Improve our Microsoft 365 environment by implementing best practices.

Help modernize our network and internal IT infrastructure. Improve our hardware inventory and purchasing processes. Build dashboards and KPIs for cybersecurity awareness and IT performance. Lead small technology projects from planning through implementation.

Become the go‑to person for internal IT operations while continuously identifying ways to make the business more efficient. TrueCommerce – EDI SPS Commerce – EDI Orderful – EDI Office 365 Competitive group insurance plan – Top of the line health & dental coverage with competitive rates & Mint covers 50% of premium costs Professional growth support – Dedicated funding for learning and development Recognition & rewards – We celebrate individual contributions through equitable, competitive compensation, company-wide bonuses, and ongoing performance and salary reviews Exceptional onboarding – A best-in-class program that helps you integrate quickly, ramp up faster, and start making an impact right away Hybrid work model – we embrace a balance of in‑office & work from home that complements employee wellbeing, collaboration & productivity. Accommodations are available upon request throughout the recruitment process. #

📌 IT Systems Administrator - Junior (Montreal)
🏢 Kaizen Lab
📍 Montreal