Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a company who is a provider of banking and financial services. The company operates through two divisions, Retail Banking and Services, and Corporate and Institutional Banking

Position: Application Production Support

Location: Montreal, QC, H3A 2A6

Duration: 12 Months

Job Type: Temporary Assignment

Work Type: Onsite

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Mission And Objectives:

- Provide application and technical support to the critical 24x7 Credits, Working Capital and Asset Finance and Securitization applications.

- Act as a subject matter expert on application architecture, disaster recovery, infrastructure integration.

- Follow Information security and adhere to governance framework for the applications in the platform

- Participate in the application security related projects and manage the server obsolescence and vulnerabilities

Main Responsibilities:

- Responsible for production support of client Credits, Working Capital and Asset Finance and Securitizations applications

- Responsible for L1/L2 production support, incident management, problem management, change management including application deployments.

- Supporting data flows between Credit, Working Capital and Asset Finance and Securitization applications and other upstream and downstream systems.

- Supporting Operations team for technical issues

- Participate in the yearly Disaster Recovery, Liveplay and Backup Recovery testing

- Participate in technical projects

- Responsible for coordinating and fulfilling projects support tasks, as well as providing status reports

- Provide expertise on production constraints and environment readiness

- Transversal and Framework

- Maintain application and systems as per the Information Security guidelines.

- Ensure data protection regulations are implemented from a data security standpoint.

- Maintain monitoring,



capacity planning and performance tuning of financing solutions applications components

- Understand and document the technical process and data flows

- Participate in the Change Control review meeting to ensure data quality and coordinate approvals

- Manage the Cyberark bypass controls and assess for resolutions

- Facilitate prioritization sessions with stakeholders to clearly rank tasks for focused execution and transparency

- Industrialization of legacy process to be done using AI

- Requirements:

Training And Occupational Experience:

- Bachelor degree or higher in Computer Science or related fields

- Good understanding of Credits and Working Capital business lines

- Good understanding of Asset Finance and Securitization, Special Purpose Fund/CLO, Residential Mortgage-backed Securities, Commercial Mortgage-backed Securities and Asset-backed Securities business lines .

- Must have at least one of Shell/Perl/Batch/Python scripting skills

- Well versed with incident/problem/change management process

- Excellent verbal and written communication skills

- Good documentation skills – advanced knowledge of Excel, Word , PowerPoint

- Valuable understanding of Java J2EE applications

- Good to have infrastructure, MQ, Websphere, Tomcat knowledge

- Good to have ITIL foundation knowledge/certification

- Experience with Unix/Linux/Windows servers.

- Experience with application deployments and installations

- Knowledge of SQL/Pl SQL

- Knowledge of Tools like Jira, ITSM, SN

- Strong multitasking skills and ability to reprioritize tasks

Essential Specific Requirements:

- 24/7 availability during On-Call schedule

- Good understanding of Service Now or similar tool and the service management processes

- Understanding of data protection principles

- Ability to work independently and collaboratively within a team

Skills And Behaviours:

- Problem solver

- Manage multiple priorities

- Innovative and Agile

TekWissen® Group is an equal opportunity employer supporting workforce diversity.

📌 IT Systems Analyst (Montreal)
🏢 Tekwissen
📍 Montreal