RB Global is seeking a driven and technically skilled Telecommunications Analyst to support, optimize, and evolve our global enterprise communications ecosystem. This role is responsible for the day-to-day operation, administration, and continuous improvement of our cloud-based telephony, unified communications, contact center, conferencing, and mobility platforms supporting employees and customers across multiple regions worldwide. Manage and support RB Global's global telecommunications and unified communications environment, with a primary focus on RingCentral UCaaS and Contact Center solutions.

Administer, configure, troubleshoot, and optimize enterprise voice, messaging, video, contact center, and mobility services. Act as a technical SME for telephony and collaboration technologies, providing guidance to business stakeholders and IT teams. Respond to incidents, service requests, and escalations through ServiceNow while meeting established service levels.

Partner with business units to deliver communications solutions that improve operational efficiency and employee experience. Lead or participate in global telecommunications projects including migrations, expansions, platform upgrades, integrations, and technology refresh initiatives. Manage user provisioning, call routing, auto attendants, call queues, IVRs, number management, licensing, and reporting.

Monitor platform performance, identify opportunities for improvement, and proactively address service issues before business impact occurs. Collaborate with network, infrastructure, security, and workplace technology teams to ensure reliable end-to-end service delivery. Work closely with vendors and service providers to resolve incidents, manage escalations, and deliver telecommunications projects.

Create and maintain technical documentation, operational procedures, knowledge articles, and support guides. Support conference room and collaboration technologies across global office locations.



Provide end-user training and technical guidance for communications tools and services.

Participate in after-hours maintenance windows, major incident response, and global support activities as required. Drive process improvements through automation, standardization, and adoption of industry best practices. Diploma or degree in Telecommunications, Information Technology, Computer Science, or equivalent experience. ~5+ years of experience supporting enterprise telecommunications and unified communications environments. ~ Auto attendants ~ Strong understanding of SIP, VoIP, QoS, telecommunications protocols, and voice networking concepts. ~ Experience administering and supporting Microsoft Teams Phone, Teams collaboration services, and Teams integrations. ~ Experience supporting enterprise collaboration and conferencing technologies including Microsoft Teams, Slack, Logitec, and Webex ~ Working knowledge of WAN, LAN, wireless networking, and their impact on voice quality and communications services. ~ Experience with service management platforms such as ServiceNow. ~ Solid troubleshooting and root-cause analysis skills across voice, network, and endpoint technologies. ~ Exceptional customer service, communication, and stakeholder management skills. ~ Experience supporting telecommunications services across multiple countries and time zones.

Experience with telecom carrier management, circuit provisioning, and vendor relationship management. Knowledge of telecom security, compliance, and governance best practices.

Experience with reporting, analytics, and performance monitoring within UCaaS and Contact Center platforms.

Microsoft Teams Administrator

Associate ITIL Foundation The successful candidate will be a proactive, results-oriented telecommunications professional who: Takes ownership of service reliability and customer experience. Balances operational support with strategic project execution. Builds strong partnerships across IT, business teams, vendors, and service providers.

📌 IT / Telecommunications Analyst (Vancouver)
🏢 Ritchie Bros.
📍 Vancouver