WhiteWater makes products, but at our heart, we are a service business, and that means we are a people business. In this way, we excel and create value for our clients by listening to their needs, collaborating to create solutions, problem-solving and attending to the details. We are a diverse group of experts, from creative designers to talented engineers. D365 F&O; Functional Analyst

Shift: 40 hours | Full-time

Richmond, BC, Canada (HQ relocating to Vancouver in 2027)

D365 F&O; Functional Analyst plays a key role focused on the day-to-day operation, configuration and ongoing support of our Microsoft Dynamics 365 Finance & Operations (ERP) platform. This is 4 days on-site role and has no direct reports.

Help coordinate the two Microsoft release-wave upgrades each year — scheduling, regression testing with the business, and validation before cutover

Maintain documentation of configurations, integrations and standard operating procedures

Functional configuration & support

Configure and support core modules — finance, procurement, inventory and warehouse, production control and project management

Master data governance — helping the business maintain and monitor master data according to established standards

Gather and document requirements, then confirm them back with the business

Maintain and extend our existing Power BI reports built on D365 F&O; data

Build straightforward recent reports and dashboards in response to business requests





Investigate and resolve reporting discrepancies, working back to the underlying ERP data

Run user training and onboarding as new capabilities go live

Translate business needs into platform terms, and platform behavior into business language

3+ years hands-on with D365 F&O; in a functional analyst, administrator or support role

Functional configuration and support experience across core modules

Master data requirements — parts, BOMs, customer, vendor and accounting masters

Data Management – understanding of ERP data structure and data entities

Basic to intermediate Power BI — creates, maintains and extends reports

Clear user-facing communication — requirements gathering, training and status updates

Data integration and interface familiarity, particularly ERP-to-BI

Exposure to CM2, ISO 9001 or other structured quality assurance protocol

Familiar with Excel Add-ins and VBA

Master data is maintained to standard and trusted by the business

Strong analytical skills and ability to research technical solutions.

High attention to detail and commitment to quality.

Ability to manage priorities, make informed decisions, and work with minimal supervision.

Proactive, innovative, and eager to improve systems, processes, and user experience.

Customer Focus – We know and respond to our customers

We celebrate the diversity of all employees and applicants and are strongly committed to creating an inclusive environment for everyone.

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