Posted Saturday, August 15, 2026 at 4:00 AM We are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally. We have a competitive compensation &

perks plan including health, dental and vision, and a pension plan after 1 year. This Role is responsible for supporting the nightly operations of janitorial teams across multiple sites across Ontario pertaining to Adhoc & Specialized Services delivery. This role ensures that these services are delivered efficiently, safely and to the highest quality standards, while maintaining strong customer relationships and managing staff performance.

Customer

Relationships & Communication Function as the face of United to customers in the field, building lasting partnerships rooted in responsiveness, reliability, and trust. Champion a customer-centric culture by aligning field team actions with customer expectations and service standards. Lead proactive outreach and store visits to discuss performance, address operational issues, and resolve cases collaboratively.

Manage escalations with urgency and tact, ensuring all customer concerns are resolved at or above expectations. Facilitate structured communications between customers and internal teams to ensure alignment, transparency, and accountability. Team Supervision and Leadership Supervise, train,



and support Janitorial staff Conduct regular site visits to inspect work quality Schedule shifts and assign duties to ensure adequate coverage Collaborate with Teams to come up with action plans to improve quality and productivity Coordinate and monitor cleaning operations to meet customer expectations Ensure compliance with health and safety regulations, legal, uniform/ID badges compliances Inventory & Budget Management Monitor and control operational budgets and costs Manage inventory of cleaning supplies and equipment Participate in process improvement and internal business review meeting Using Salesforce to communicate to relevant departments on status of work Recruitment, Training & Development: Support training and performance management of janitorial staff Building strong Customer and Team relationships Available to address Customer and Team needs and concerns in a timely manner.

Willing to travel frequently within the designated territory or outside the province as may be required from time to time to support the entire territory. Ability to work flexible shifts on a rotation basis. Expertise in floor care and cleaning procedures is an asset Coaching and Mentoring Superior time management and problem-solving skills Minimum of 5 years’ experience in the Janitorial industry #

📌 Janitorial Overnight Supervisor (Toronto)
🏢 United Services Group
📍 Toronto