Shape the future of customer interactions as a Regional Manager in a contact center. Lead a passionate team while delivering exceptional service and driving operational success. You will be instrumental in recruiting, training, and coaching a dedicated team of call center professionals.

Collaborating with sales reps and management, you'll work to enhance call center engagement, support a culture of teamwork, and leverage performance data to achieve goals. Your leadership will ensure a focus on safety and productivity. Key Responsibilities:

- Deliver outstanding customer service for sales growth
- Manage and guide your call center agents
- Collaborate with district managers for operational success
- Use reports and KPIs to enhance customer interactions
- Meet and exceed district sales expectations

Requirements:

- 5–7 years of experience in B2B or operations
- 3 years in a management role with financial responsibility
- Degree in business administration or equivalent work
- Strong organizational and communication skills
- Proficiency in Microsoft Office Suite

Utilize your management skills to drive an effective call center workplace, cultivating a supportive team and enhancing customer interactions across all platforms.

📌 Join Us as a Regional Manager for Contact Center Success (Montreal)
🏢 NAPA Canada
📍 Montreal