Support Rival Group’s employees as a Junior Helpdesk Support in Toronto, ON. Contribute to resolving technical issues in a hybrid workplace designed for flexibility and collaboration. This full time role reports to IT leadership and focuses on supporting technology needs in a Mac and Windows environment.

You'll engage in employee onboarding, and ticket resolution, and maintain accurate asset records while working collaboratively with the IT team. Strong communication and a customer-service mindset are essential in ensuring a positive IT experience for all staff. Key Responsibilities:

- Resolve hardware and software helpdesk tickets
- Manage employee onboarding and account provisioning
- Maintain accurate records using ticketing tools
- Collaborate on endpoint management tasks
- Document work clearly and effectively

Requirements:

- 0-2 years in IT support or helpdesk roles
- Familiarity with macOS, Windows, and networking concepts
- Strong communication and troubleshooting skills
- Ability to learn new tools quickly
- Collaborative mindset in IT support

Bring your IT support skills to Rival Group and help create a positive technology experience in Toronto.

📌 Junior Helpdesk Support in Toronto
🏢 rivaltechnologies
📍 Toronto