Support technology needs at Rival Group as a Junior Helpdesk Support in Toronto. Engage with employees to resolve day-to-day tech issues in a hybrid working model.

Rival

Group seeks a cooperative individual reporting to the IT manager. This full-time role focuses on providing tech assistance in a dynamic Mac and Windows environment. Ideal candidates will leverage their communication skills and customer service mindset to support employees amidst a growing technology landscape. Key Responsibilities:

- Respond to hardware and software helpdesk tickets
- Provision accounts and set up devices for onboarding
- Maintain accurate ticket records using NinjaOne
- Elevate complex issues with clear documentation
- Support connectivity and basic security issue resolutions

Requirements:

- 0-2 years in IT support or helpdesk roles
- Familiarity with macOS and Windows systems
- Strong communication and troubleshooting skills
- Organizational ability to manage helpdesk priorities
- Desire to document and share knowledge effectively

Utilize your problem-solving skills to ensure a seamless tech experience at Rival Group.

📌 Junior Helpdesk Support in Toronto
🏢 Rival Technologies
📍 Toronto