ON - Oakville, 2270 South Service Rd, Oakville, Ontario, Canada Posted Tuesday, July 28, 2026 at 4:00 AM Vinfast Canada is a pioneering force in the global electric vehicle revolution, dedicated to delivering innovative, high-quality smart mobility solutions. Committed to sustainability and diversity, we are rapidly expanding our retail and aftersales network to create seamless customer experiences across multiple locations.

As Junior Service

Advisor, you will be acting as the interface between VinFast customers and VinFast Service Centres, advising and supporting customers through the entire service process, while ensuring the utmost in customer communication and satisfaction. Further, your expertise will be relied upon to support parts and service operations, as may be required. As an employee, you can anticipate advancement opportunities and the potential to fast-track your career in automotive.

As Junior Service

Advisor, you will quickly solidify your value within our team. Courteously answer phone calls, electronic messages, and walk-ins to address any customer concern with the highest level of response and attention to detail, promptly respond to missed phone calls Coordinate customer appointments, allocate working time, and perform final inspection before returning the vehicle to the customer Accurately record issues and data into Dealer Management System (DMS) Track estimated completion time, and communicate progress and status updates to customers Follow up with customers on service provided; ensure they are satisfied with the experience, resolve minor customer concerns Coordinate customer mobility solutions,



provide customer convenience via vehicle pick up and delivery services Support Service Department in performing daily tasks; increase general productivity of the service center by supporting Advisors and Technicians Support Parts Team with daily tasks such as, but not limited to, receiving parts, stocking shelves, and parts delivery Deliver vehicles between production, service and sales operations Stage vehicles as needed Other administrative and support functions as needed Clean shop and perform miscellaneous tasks as required Comply with VinFast policies, processes and standards Deliver on measured performance indicators, including CSI, sales Keep up to date in training by completing all VinFast offered training courses A minimum of 2 years of Service Advisor experience, EV or luxury experience preferred High School Diploma/GED or Relevant work experience Computer proficiency in business productivity tools and software (MS Office suite, SalesForce, CDK and/or Reynolds software systems) Understanding of basic automotive techniques related to repair and servicing of automobiles Professional, dependable, and committed to delivering excellent customer service Flexibility to work retail business hours, including Saturdays Passion, drive, ability to work with minimum supervision Strong interpersonal skills with ability to communicate with customers and VinFast team members Creative problem solver; not afraid to think outside the box, always with customer experience in-mind Versatile and adaptable; Accommodations are available to support prospective employees during the recruitment and hiring process. ON - Oakville, 2270 South Service Rd, Oakville, Ontario, Canada #

📌 Junior Service Advisor (Oakville)
🏢 VinFast
📍 Oakville