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The main role of the Supervisor is to oversee all front of house employees within the Restaurant Outlet. The supervisor will be responsible for training, supervising and motivating employees to ensure exceptional customer service is provide on a daily basis, and that a positive guest experience is had through interaction and satisfaction.

Job Responsibilities:

- Lead, direct & motivate all employees while working in a “hands-on” workplace
- Training of new employees in departmental procedures and expectation as well as safety
- Complete scheduling of staff to ensure adequate coverage and monitor staff performance
- Meet or exceed labor, inventory & cost control targets through proper control methods dependant on levels of business
- Daily inventory and stock control reports




- Completion of administrative duties as required
- Ensure a positive guest experience including interaction & satisfaction
- Ensure a positive employee experience through training, motivation & ongoing development of all employees
- Ensure cleanliness & maintenance of outlet at all times
- Regularly communicate with other departments to ensure the overall success of the department and the resort as a whole
- Assist with payroll tracking
- Complete other tasks as assigned
- Shovel snow & ensure outlet staff are also shoveling snow as and when required
- Ensure quality of product & services offered at all times

📌 Kuma Yama Supervisor - Winter 26/27 (Lake Louise)
🏢 Canadian Rocky Mountain Resorts
📍 Lake Louise