Become an essential part of our IT service team as a Bilingual L1 Service Desk Agent located in Montreal. This hybrid role requires you to assist users with technical issues using both English and French. Ideal candidates for this position will have an educational background in Information Technology and strong customer service skills.

You will handle various service requests, from incident logging to troubleshooting, ensuring users receive timely support. Additionally, participation in knowledge base contributions and adherence to service management standards are key elements of the role. Key Responsibilities:

- Receive and document incoming service requests and incidents
- Assist users with troubleshooting hardware, software, and networks




- Ensure correct escalation of unresolved issues to senior teams
- Maintain up-to-date incident records and documentation
- Conduct routine support tasks like password resets

Requirements:

- Bachelor’s degree in IT or relevant fields preferred
- Proficient in both English and French (B2 level)
- Effective communication and analytical skills
- Ability to work efficiently in a rapid-paced setting
- A focus on customer satisfaction and professional development

Leverage your bilingual abilities and IT support expertise to make a difference in our Montreal office.

📌 Service Desk Agent Hybrid Montreal
🏢 Collabera
📍 Montreal