At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile‑first applications and more. With top clients to boast about, Synechron has a global workforce of 16,850+, and has 60 offices in 20 countries within key global markets. We are looking for an experienced L2 Production Support Engineer to support and maintain Reconciliation Applications in a fast‑paced production environment. The ideal candidate will be responsible for monitoring application health, resolving incidents, performing root cause analysis, ensuring SLA compliance, and collaborating with business, operations, and technology teams to maintain stable and reliable reconciliation processes. This role requires strong troubleshooting skills, knowledge of financial/reconciliation workflows, and the ability to handle production issues with urgency and ownership. In accordance with law, the base salary for this role if filled within Toronto, ON is CAD $85K - CAD $95K/year &

benefits (see below). Provide L2 production support for reconciliation and post‑trade applications. Monitor and resolve production incidents and service requests within SLA. Perform incident triage, root cause analysis (RCA), and problem management. Support production releases, change requests, batch jobs, and application health checks. Participate in 24x7 production support and on‑call rotations as required.



5–8+ years in L2 Application/Production Support within Banking, Capital Markets, or Investment Banking environments. ~ Strong Unix/Linux administration and troubleshooting. ~ Strong SQL (Oracle/MS SQL/MySQL/PostgreSQL) for production issue analysis and data validation. ~ Experience supporting reconciliation, post‑trade, settlement, or capital markets applications. ~ Exposure to monitoring tools such as Splunk, Dynatrace, AppDynamics, Grafana, Kibana, etc. ~ Shell scripting for operational support and automation. ~ Experience with IntelliMatch or other reconciliation platforms.

Capital

Markets or Investment Banking domain experience. Knowledge of production releases, batch scheduling (Autosys/Control‑M), and DevOps/CI‑CD processes.

Experience supporting business‑critical applications in 24x7 environments. 15 days (3 weeks) of paid annual leave plus an additional 10 days of personal leave (floating days and sick days). ~ A comprehensive insurance plan including medical, dental, vision, life insurance, and long‑term disability. ~ Versatile hybrid policy. ~ A higher education certification policy. ~ Cutting edge projects at the world’s leading tier‑one banks, financial institutions and insurance firms. ~ S YNECHRON’S DIVERSITY & INCLUSION STATEMENT Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company.

We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

📌 Production Support Engineer - Reconciliation Application (Toronto)
🏢 Synechron
📍 Toronto