Join Oldcastle as a Customer Experience Specialist at our hybrid location in Langley, BC, where you will be a vital link between clients and product care. This entry-level role focuses on customer inquiries, quotes, and efficient order management. With a minimum of 2 years in customer service, you will build and manage customer relationships by addressing their needs swiftly and accurately.

Your responsibilities will include processing orders and coordinating communications with transport and engineering teams, ensuring satisfaction at every step. Key Responsibilities:

- Support customer orders and handle inquiries
- Answer calls and respond to emails promptly
- Inform customers about order changes and statuses
- Maintain compliance with attendance standards
- Collaborate with multiple departments for solutions

Requirements:

- Minimum 2 years customer service experience
- Preferably in manufacturing/logistics
- Solid oral and written communication skills
- Proficiency in Excel
- Detail-oriented with multitasking capabilities

Contribute to exceptional customer experiences while developing your career at Oldcastle in Langley.

📌 Langley Customer Experience Specialist
🏢 Oldcastle Infrastructure
📍 Langley