Overview:

TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a global provider of managed services, infrastructure solutions consulting, and products. The Company offers end-to-end managed services, technology, and consulting to enable the digital workplace for enterprise, midsize and small businesses.

In business since 1987, Client provides Managed Workplace Services including IT solutions and hardware and software resale, integration, and support services, and has numerous partnerships within the technology space such as HP, IBM, Cisco, Dell, Apple, Inc, Jamf Pro, AirWatch, and Microsoft.

Job Title: Lead IT Field Technician

Job Location: Toronto, ON M5X 2A2

Duration: 3 months

Job Type: Temporary Assignment

Work Type: Onsite (Driving)

Position Summary

- The Lead Field Technician serves as the senior onsite technical resource responsible for overseeing field service operations, supporting complex technical issues, and ensuring high-quality service delivery across assigned client environments.

- This role combines hands-on technical expertise with team leadership, governance adherence, and client-facing responsibilities to drive SLA performance, operational excellence, and continuous improvement.

Key Responsibilities

- Serve as the primary escalation point for complex or high-priority technical issues.





- Oversee onsite support activities including break/fix, IMAC, and deployments.

- Act as the onsite technical lead for major projects and rollouts.

- Coordinate daily activities of field technicians and manage workload prioritization.

- Ensure SLA adherence, documentation accuracy, and process compliance.

- Serve as the primary client-facing technical contact onsite.

- Provide mentorship, training, and guidance to field technicians.

- Support reporting, root cause analysis, and continuous improvement initiatives.

Qualifications

- 5+ years of experience in field services or desktop/end-user support.

- Strong experience with Windows OS, Microsoft 365, networking, and peripherals.

- Proven troubleshooting ability across hardware, software, and infrastructure.

- Experience in client-facing environments with minimal supervision.

- Demonstrated leadership or team coordination experience.

Preferred Certifications

- CompTIA A+, Network+ or equivalent

- Microsoft Certified: Modern Desktop Administrator Associate

- ITIL Foundation

- OEM certifications (Dell, HP, Lenovo, Cisco, etc.)

Work Environment

- Field-based role supporting multiple client sites

- Requires travel and versatile scheduling

- May include physical tasks such as equipment installation

TekWissen® Group is an equal opportunity employer supporting workforce diversity.

📌 Lead IT Field Technician (Toronto)
🏢 Tekwissen
📍 Toronto