Step into the role of Lead ITSM Expert at Master, specializing in IT Service Management to elevate organizational processes. This position can be located anywhere in Canada, with a focus on the Greater Montreal area. In this crucial role, you will oversee the design and implementation of ITSM practices, acting as a subject matter expert to support reliable and compliant service delivery.

With 5–8 years of experience and a robust background in ITIL, you will ensure processes are continuously improved. Proficiency in tools like ServiceNow will be essential to your success in this role. Key Responsibilities:

- Manage ITSM processes end-to-end, including Change and Configuration
- Configure ITSM tools and automate workflows effectively




- Serve as escalation for major incidents and drive RCA
- Assess incoming change requests for risks and approvals
- Define and report on service health KPIs and metrics

Requirements:

- Bachelor's degree in IT or Computer Science
- Minimum 5 years in IT Service Management
- ITIL 4 Foundation certification mandatory
- Expertise in ServiceNow platform operations
- Solid understanding of service catalog design

Lead the way in ITSM at Master and contribute to enhancing service efficiency and compliance across the organization.

📌 Lead ITSM Expert at Master (Montreal)
🏢 Master
📍 Montreal