Assume a pivotal role as Lead Partner Onboarding at Sherweb, guiding partners through their onboarding journey in a hybrid capacity. Focus on driving operational excellence and strategic growth. Reporting to the VP of Customer Support, this leadership role encompasses the entire onboarding lifecycle, ensuring seamless interactions between partners and multiple internal teams.

Your leadership will be key to ensuring that partners experience high-quality onboarding that enhances their confidence and readiness for success. Key Responsibilities:

- Oversee the entire onboarding strategy for partners
- Serve as a point of accountability for delivery metrics
- Establish clear responsibilities and transitions between teams
- Facilitate activation and initial milestones for partners
- Continuously innovate onboarding playbooks and frameworks

Requirements:

- 7–10+ years in related post-sales leadership
- Strategic thinker with operational skills
- Robust leadership and communication capabilities
- Understanding of SaaS and IT service models preferred
- Must be fluent in English and French

Lead Sherweb’s partner onboarding strategy, ensuring partners are set up for immediate success and long-term growth.

📌 Lead Partner Onboarding at Sherweb (Sherbrooke)
🏢 SherWeb
📍 Sherbrooke