Join Software International as a Level 2 Support Engineer specializing in Avaya Aura products. This role, based in Etobicoke, Ontario, is critical for ensuring smooth operations at a leading transportation company. We are seeking an experienced engineer to deliver exceptional technical support and troubleshooting for Avaya Aura solutions.

This contract position emphasizes direct client interaction and requires strong analytical skills to resolve issues effectively. Collaborate with both clients and team members to provide tailored solutions and training on Avaya products. Key Responsibilities:

- Offer technical troubleshooting for Avaya Aura products
- Address customer queries with professionalism and efficiency
- Work with Level 1 support on escalated issues
- Conduct system testing and provide valuable feedback
- Maintain documentation for processes and procedures

Requirements:

- Bachelor's degree in IT or equivalent
- Minimum 3 years in technical support for Avaya Aura
- Preferred Avaya certification
- Familiarity with VoIP protocols including SIP
- Robust problem-solving and communication abilities

Leverage your technical skills and deepen your expertise in Avaya systems in this impactful contract role.

📌 Level 2 Avaya Aura Engineer Needed (Toronto)
🏢 Tech Talent International
📍 Toronto