Job Details

Work Location: Montréal, Quebec, Canada

Hours: 15

Line Of Business: Personal & Commercial Banking

Pay Details: 22.50 $/$22.50 - 28.33 $/$28.33 CAD.

Customer Experience Associate

We are looking for an all-around champion who can understand customer needs and advise best‑suited banking solutions to create a positive customer experience.

In This Role, You Will

- Process financial transactions such as deposits, withdrawals, and bill payments according to standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics.
- Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters.
- Respond and resolve customers' concerns using standard procedures and escalating non‑standard activities, as necessary.
- Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.
- Connect personally with customers to advise them appropriately and clearly on banking solutions and processes.
- Help build a positive, diverse and equitable work environment by promoting team effectiveness and participating in personal performance development.
- Assist the team by respecting coworkers, staying dedicated, and keeping everyone up‑to‑date on the status of routine activities.




- Deliver quality customer experiences and recommend operational improvements where opportunity exists to achieve operational excellence.

Job Requirements

- High School diploma and/or 1+ years of relevant experience.
- Undergraduate degree or equivalent is an asset.
- Solid administration, organizational, planning and time‑management skills to work in a fast‑paced environment.
- Hands‑on knowledge of using MS Office (Word, Excel, Outlook) and internet.
- A go‑getter who can exercise initiative and be accurate and detail‑oriented to handle several tasks and changing priorities.
- A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner.

Language Requirement (Quebec Only)

- Remarque: Étant donné que cet affichage concerne de futurs postes vacants et qu’il servira à pourvoir de nombreux postes aux exigences comparables à l’avenir, nous invitons les candidats bilingues et francophones à poser leur candidature. Lorsqu’un poste sera à pourvoir, une évaluation des besoins en matière de langue sera effectuée pour déterminer si la connaissance d’une autre langue que le français est exigée.

Benefits

Our Total Rewards package includes a base salary, variable compensation, health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

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