Do these words sound like music to your ears? Since 1972, JAM has grown to be one of the largest distributors of consumer electronic goods, pro-audio equipment, and musical instruments. Come join us to stay true to our mission of delivering ONLY the best customer service!

Logistics Position Type : Full-Time Reports to : Senior Supply Chain Specialist The Supply Chain Coordinator supports inbound logistics operations, ensuring accurate data management, timely shipment coordination, and compliance with company standards. This role focuses on shipment booking, documentation, customs clearance, and process improvement initiatives within JAM’s logistics framework. The coordinator is responsible for fulfilling logistics KPIs, maintaining supplier operational procedures, and collaborating with internal and external partners to resolve shipment issues.

Handle shipments from booking to receipt in JAM Inbound Management system, including customs, ocean, and other transport modes. Analyze lead time performance and report on goods in transit (weekly/monthly). Support building and maintaining logistics supplier operational procedures (SOP) with internal clients, suppliers, and other departments.

Fulfill logistics KPIs and dashboards; Review and validate freight costs; resolve receiving issues and claims with warehouse and transport companies. Ensure shipping methods comply with local, state, federal, and international regulations. Propose and implement solutions for difficult or unexpected transportation situations.

Support process improvements and participate in logistics meetings. Ensure robust customer service and maintain close working relationships with clients and carriers.



College diploma or bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field.

Minimum 5 years’ experience in logistics/traffic coordination (international shipments preferred). Familiarity with ERP systems (Oracle/JD Edwards) and Fresh Service.

Experience with customs regulations (Canada and USA) is an asset. Demonstrated ability to work harmoniously in a team, autonomously, and remotely. Proficiency in Microsoft Office 365 applications (Excel, Vlookup, Pivot table, Teams, etc.).

Fluently bilingual (English and French, spoken and written). Excellent customer service experience. Assets / Nice-to-Have Air or ocean import with freight forwarding experience. CIFFA I & II certificates and CCS are considered an asset.

Purchasing experience. Passion for the transport industry and a drive to succeed. Health, Dental, Vision, Life, Critical Illness, Short- and Long-Term Disability Wellness Incentive Program and Employee Assistance Program Flextime, summer hours, paid vacation, and personal time off A casual, fun, and collaborative work environment Lively social calendar—there’s always something for everyone Ongoing learning and development opportunities All employees are expected to follow workplace safety protocols, including compliance with local regulations and internal standards, to ensure the well-being of everyone.

We recognize that different perspectives and experiences strengthen our teams and drive better outcomes for our employees and customers. All employment decisions are made without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected status under applicable law. #

📌 Logistics - Supply Chain Coordinator (Baie-D'Urfe)
🏢 JAM Industries
📍 Baie-D'Urfe