SUMMARY

Reporting to the Fleet Manager, the Planner is responsible for the effective management and coordination of a fleet of drivers and vehicles. The incumbent is charged with ensuring that the team services its clients efficiently while meeting a high standard of customer service.

PRIMARY RESPONSIBILITIES Plan a group of trucks and drivers 48 – 72 hours in advance, and communicate with them throughout their trip

Daily review of fleet personnel to ensure proper allocation of human resources and equipment in order to maximize operational efficiencies.

Liaise with other operating locations to maximize equipment efficiency and utilization

Work with Fleet Manager and intercompany staff to assist with vacation coverage and shift coverage.

Work in coordination with all departments to ensure efficiency from freight booking to final delivery. Respond to queries from employees and customers regarding service issues.

Establish routing based on contract requirements and update as needed.

Liase with the Freight Specialists on freight and equipment needs to drive down empty miles, and increasing the rate per mile for the tour

Prepare various daily, weekly and monthly dashboard reports.



Dashboards will measure, number of miles per truck, number of miles per driver, rate per mile and empty miles.

All other duties as assigned.

In rotation to work every third Friday afternoon 3pm-midnight. REQUIREMENTS/QUALIFICATIONS Employee must be flexible with a composed approach. Strong leadership skills with the ability to solve problems quickly and efficiently.

A positive attitude and excellent customer service skills.

Ability to identify and constructively make recommendations regarding operational improvements.

At least 3 years’ previous experience as a dispatcher in the transportation industry. Sound knowledge of MS Office particularly Excel. Previous experience with routing software is an asset. Technical knowledge of major vehicle systems and various equipment types.

Knowledge of Highway Traffic Act, hours of service logs, load security, weight restrictions and regulations.

Strong written and oral communication skills.

Flexibility for shift coverage WORKING CONDITIONS Full time position, 42.5 hours per week –overtime may be required

📌 LTL US - Dispatch Planner (Baden)
🏢 ERB Group
📍 Baden