We are currently seeking a Member Services Advisor (Union) to join our team.

The Member Services

Advisor provides support to current and prospective members by processing financial transactions, guiding individuals through the account opening process, and responding to inquiries across multiple channels. In addition to frontline service, the advisor contributes to administrative functions, supports branch operations and campaigns, and works toward achieving individual and team goals. We are currently seeking a Member Services Advisor (Union) to join our team.

The Member Services

Advisor provides support to current and prospective members by processing financial transactions, guiding individuals through the account opening process, and responding to inquiries across multiple channels. In addition to frontline service, the advisor contributes to administrative functions, supports branch operations and campaigns, and works toward achieving individual and team goals.

Member Service: Delivers exceptional service to current and prospective members by responding to inquiries, providing product information, and offering technology demonstrations. Supports new members through the account opening and estates process and builds relationships through consistent engagement. Processes a broad range of financial transactions including account openings, Collabria card applications, deposits, withdrawals, ordering foreign currency, and other routine banking activities.

Branch Support: Willingly assists and support others in the branch and fully participates as a team member. Coordinates member communications via email and phone, ensuring timely and professional responses. Completes updates to account signers and prepares related documentation in line with established procedures.



Maintains organized and accurate records to support compliance. Supports in providing peer training and coaching for new branch staff.

Branch Goals: Supports achievement of annual branch goals through proactive referrals, participation in campaigns, and outreach efforts.

High School

Diploma required ~ 1 year of retail or customer service experience or equivalent required ~ Cash handling experience preferredBackground and Criminal record check ~ Robust customer service and interpersonal skills with the ability to build relationships with current and potential members ~ Demonstrated ability to be positive, flexible, and adapt to a changing work environment ~ Proficient in computer software programs e.g.

Microsoft

Office. ~ Displays an understanding of risk and risk ownership by being able to demonstrate adherence to policies and procedures. ~ Completion of all mandatory Compliance training. Mental health coverage and resources Customizable health benefits, as well as topped-up parental leave Performance-based compensation, employee banking advantages and group RRSP matching Vacation time and flexible work arrangements to support your lifestyle The compensation mentioned in this job posting should serve as a guide. The total cash compensation earned may vary based on a variety of factors including bonuses and/or incentives, an individual’s skills and experience, and may correlate with performance in the role.





That's why we offer employees paid time off to volunteer, partner with thousands of local charities, build long-lasting relationships that help our members get ahead and commit to environmental, social and governance (ESG) practices. Wherever your own purpose leads, we’re here to support you with award-winning in-house training programs, access to LinkedIn Learning, and reimbursement for external courses to help you get ahead. Diversity, Equity, Inclusion & Belonging At Tru Cooperative Bank, we embrace diversity regardless of gender identity or expression, sexual orientation, religion, race, ethnicity, age, diverse ability, and any aspect that makes someone unique.

Inclusion is woven through our organization, from our employee-led network groups, hiring practices and education programs that address barriers and continually grow our equitable, diverse and inclusive culture. We encourage people who are from equity-deserving groups to apply for a career with us, including women or non-binary people, persons with diverse abilities, Black, Indigenous Peoples, People of Colour and members of 2SLGBTQIA+ communities. If an accommodation would help you during the process of applying or interviewing for a career with us, please let us know how we can assist you, whether it’s preparing materials in an alternate format, booking an accessible meeting room or other arrangement.

We provide time-tested advice that helps our members feel optimistic about their future, and we offer comprehensive banking solutions that enable people to confidently reach their goals. With the financial strength and extended branch network of a large financial institution, we maintain local connections to our communities and take a unique grassroots approach to service.

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