Step into a leading role at CPKC as a Major Incident Coordinator, overseeing critical technology incidents. Your expertise will drive effective resolution, enhance service reliability, and ensure operational excellence. In this full time position based in Calgary, Alberta, you'll utilize your analytical and leadership skills to manage high-impact incidents across IT teams.

You'll execute ITIL-based processes while identifying operational improvements and ensuring stakeholder communication. A flexible schedule is expected, supporting 24/7 operations and on-call duties. Key Responsibilities:

- Analyze incidents and document findings effectively
- Monitor system performance and recommend enhancements
- Execute ITIL Incident and Change Management processes




- Prioritize incidents and manage complex situations
- Collaborate with internal partners and stakeholders

Requirements:

- Degree or diploma in Computer Science or related
- Experience in similar Major Incident role
- Proven collaborative skills in fast-paced settings
- Strong analytical and problem-solving capabilities
- Relevant certifications like ITIL v4 are preferred

Make a significant impact on service continuity and operational efficiency at CPKC as a Major Incident Coordinator.

📌 Major Incident Coordinator at CPKC (Calgary)
🏢 CPKC
📍 Calgary