We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential.

The Front Office Transformation

Supervisor supports client engagements focused on improving sales, service, customer success, revenue operations, and customer experience functions. This role is responsible for driving workstream execution, facilitating client discussions, developing practical recommendations, and managing consultants through day‑to‑day delivery. The ideal candidate brings strong consulting fundamentals, front office business process knowledge, and the ability to translate client needs into actionable solutions.

Lead workstreams within front office transformation projects, including current-state assessment, future-state design, process improvement, and implementation readiness. Support transformation initiatives across areas such as lead-to-cash, CRM transformation, revenue operations, customer lifecycle management, sales enablement, customer success, and service operations. Coordinate project activities, timelines, risks, dependencies, and action items to keep workstreams on track and ensure quality delivery.

Partner with functional and technical teams to ensure business requirements are clearly documented and aligned to intended outcomes. Coach consultants and senior consultants by providing day‑to‑day guidance, reviewing work products, and supporting professional development. Contribute to proposal support, solution development, reusable assets,



and practice growth initiatives as needed.

Front Office Transformation

Delivery will include supporting clients across one or more of the following areas: Lead-to-Cash Transformation Customer Lifecycle Management Commercial Operating Model Design CRM Transformation Revenue Lifecycle Management Customer Success Transformation 5+ years of consulting, business transformation, operations improvement, revenue operations, commercial strategy, CRM, customer success, or related front office experience. ~ Experience supporting or leading client‑facing transformation workstreams from discovery through design, planning, and implementation readiness. ~ Strong understanding of front office business functions such as sales, marketing, customer success, service, revenue operations, and commercial operations. ~ Solid communication, facilitation, presentation, and stakeholder management skills. ~ Experience managing deliverables, priorities, timelines, risks, and project team coordination in a client service environment. ~ Ability to coach junior team members and review deliverables for accuracy, clarity, and quality. ~ Bachelor’s degree in business, management, technology, operations, or a related field.



~ Ability to travel up to 50% of the time Experience with CRM, sales enablement, CPQ, revenue intelligence, service, or customer success platforms such as Salesforce, Microsoft Dynamics 365, HubSpot, ServiceNow, or similar tools. Technology, software, SaaS, recurring revenue, or high‑growth business model experience.

Experience supporting RFPs, proposals, pursuit materials, or go‑to‑market offerings.

We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); national origin; physical or mental disability; medical condition (including family and medical leave); domestic violence victim status; Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role.

The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance. #

📌 Management Consulting Supervisor, Front Office Transformation (Toronto)
🏢 RSM Canada
📍 Toronto