Nuovo Artistic Studios is the premier destination for all things self-love. A by-women company and the largest artistic photography company in North America, Nuovo is on a mission to empower individuals by fostering confidence and self-expression while celebrating intimacy and individuality. We are searching for a Head of Client Care to join our dedicated team, playing a crucial role in elevating our client experience and driving trust, retention, and long-term satisfaction.

This role ensures both proactive and reactive client care — from following up with clients after their photoshoot to reassure them and answer questions, to handling inbound calls related to scheduling or studio access, as well as managing more complex inquiries and escalations. The role also focuses on building structured, scalable processes, leading the support team, and continuously improving service quality in a fast-growing environment. This is an excellent opportunity for someone who thrives in a fast-paced, creative setting and takes pride in delivering a high-touch, empathetic, and solution-oriented client experience.

Proactive Client

Care &

• Post-Shooting Follow-Up Ensure clients feel supported, heard, and confident throughout the post-shooting journey Real-Time Client Support &

• Studio Coordination Oversee and support inbound calls from clients experiencing last-minute issues (running late, difficulty locating the studio, timing concerns) Client Support &





• Case Resolution Manage daily post-shooting client support operations (calls, emails, follow-ups) Team Leadership &

• Performance Lead, coach, and structure the Client Care &

• Resolution team Monitor performance through KPIs (response time, resolution rate, client satisfaction) Support the development of team members in both reactive and proactive client communication Build and document workflows for proactive outreach, inbound support, and escalations Cross-Functional Collaboration &

• Continuous Improvement Continuously refine processes to support scale while maintaining a high-touch, human approach 7+ years of experience in customer experience, client services, or customer success ~ Proven experience managing complex client situations and escalations ~ Solid emotional intelligence and communication skills ~ Comfortable working in a female‑focused, empowerment‑driven environment ~ Experience in premium services, hospitality, wellness, beauty, or creative industries is an asset ~ Background in change management or team structuring is an asset Immerse yourself in a creative, collaborative studio where artistry and empowerment converge Growth Opportunities: Be part of a fast‑growing company committed to nurturing talent and fostering career development Recognition and Support: Nuovo Artistic Studios is not just a photography studio;

📌 Manager, Client Care Services (Montreal)
🏢 Nuovo Artistic Photography
📍 Montreal