At Hive, we’re all about creating moments that matter and helping event marketers connect with their biggest fans. Live events bring people together, and our industry-leading platform makes it easier than ever for promoters to build solid, lasting connections with their audiences.

Our mission is simple: to help live events grow.

We’re looking for a Manager of Customer Success to lead and scale our Customer Success team. You’ll be responsible for driving retention, expansion, and operational excellence across our portfolio of key accounts.

You’ll coach and empower a team of CSMs to retain and expand our existing customer base, build trusted partnerships with leading event organizations, and champion the use of automation and AI to deliver world‑class efficiency at scale. You’ll also represent the voice of the customer inside Hive and keep the team focused on driving product adoption across our portfolio.

This is a high-impact role for a strategic leader who thrives on building strong teams, driving customer growth, and collaborating cross‑functionally to shape the future of our customer experience.

Lead, coach, and develop a high‑performing team of CSMs responsible for the success, retention, and growth of our customer base. Foster a culture of ownership, curiosity, and accountability—ensuring every team member is equipped to deliver measurable customer and business outcomes.

Drive

Retention and Expansion Through Our CSM Team Own retention and expansion of our existing customer base, executed day‑to‑day through your team of CSMs.

Champion Customer

Efficiency through Automation and AI Support initiatives to integrate AI and automation into customer workflows, reducing manual touchpoints while increasing engagement and improving responsiveness. Identify areas where automation can enhance insight gathering and renewals, helping Hive deliver proactive, data‑driven support at scale. Represent the Voice of the Customer and Drive Product Adoption Act as an escalation point for complex customer situations—balancing empathy with commercial and operational priorities.





Build and represent the voice of the customer inside Hive—surfacing what customers need beyond the feature requests that come in through support, and shaping how that feedback reaches Product and GTM. Champion product adoption across our portfolio, helping customers get more value from what they’ve already bought and grow the dollar value of each account through deeper usage. Collaborate with Product, Support, Onboarding, Engineering, Marketing, and Sales to ensure a seamless customer journey and continuous improvement loop.

Represent

Hive at conferences, panels, and industry events—positioning us as thought leaders in event marketing technology and customer success innovation. Build relationships with key customer executives to deepen trust and advocacy. 4+ years in Customer Success, Account Management, or Customer Experience roles in SaaS, with at least 2+ years in leadership (managing Sr. Strong understanding of customer success frameworks, lifecycle management, and value‑based customer engagement.

Experience working cross‑functionally with Product, Sales, and Operations teams to deliver unified customer outcomes. Comfort using data and automation to drive decisions, optimize processes, and measure team performance. Sales experience is helpful but not required—comfort with commercial conversations like renewals, expansion, and upsell is what matters most.

Background in marketing technology or the live events industry is a plus. A builder and operator at heart—you create the systems, playbooks, and processes as you go rather than waiting for someone to hand you one, and you’re comfortable building the plane as we fly it. Strategic and analytical,



with a strong grasp of business metrics and customer health data. you bring focus and structure to complex customer situations.

Meaningful salary + equity: The compensation range for this role is $100,000 to $146,000 CAD per year, depending on qualifications and experience. This compensation range takes into account a wide range of factors that are considered in making compensation decisions including but not limited to job‑related skills, experience and relevant training, and business and organizational needs.

Work fully remote in Canada: where you’re most productive whether that be from your house, or elsewhere. We just ask that you have the legal work authorization in the country that you reside & work within.

Flexible work hours: Health + Insurance: Comprehensive health and dental coverage with a parental leave top‑up program. a stipend to go out and experience live events — whether that’s a concert, festival, sporting event, or anything else that energizes and inspires you.

Unlimited vacation/PTO policy: Hive is the industry‑best marketing platform for event marketers. Our platform powers marketing for 1500+ of the most iconic event, festivals, venues, promoters, and event‑centric brands across North America. We help our clients sell out their shows and make their events unforgettable - by helping them grow their customer base and personalizing and automating their email, SMS, and ad campaigns.

Hive integrates with 25+ partners like Ticketmaster and Shopify, ingesting rich customer data in real‑time. With this data, event marketers can segment their audiences in powerful ways and send timely, customized messages to their customers. Hive was founded in a University of Waterloo computer lab and graduated from Y Combinator in 2014. Today, we’re a remote‑first team spread across Canada and the US, building a product and a culture that values clarity, ownership, and real customer impact.

To learn more about our team, check out About Us and Careers pages on our website. #

📌 Manager, Customer Success (Winnipeg)
🏢 HIVE
📍 Winnipeg