Lead the guest services team at Moxy Montreal Centre-Ville as a Manager of Guest Services. Ensure exceptional service standards while fostering a fun work setting. As the Manager of Guest Services, you will report to the Front Office Manager and oversee the hotel's front desk operations.

Your role includes monitoring occupancy rates, handling guest complaints, and training new staff to uphold Moxy Marriott service standards. Creativity and a friendly demeanor are essential for this position. Key Responsibilities:

- Oversee reception and customer service operations
- Handle guest inquiries and complaints professionally
- Maintain staff knowledge of hotel services
- Ensure a welcoming lobby presence for guests
- Monitor cleanliness and equipment status

Requirements:

- Diploma in hotel management or related field
- 3 to 5 years in customer service or hotel management
- Mature conduct with professional presentation
- Strong negotiation and communication skills
- Bilingual in English and French, both spoken and written

Foster a welcoming atmosphere and elevate guest experiences as part of the Moxy team in Montreal.

📌 Manager of Guest Services Moxy Montreal
🏢 gexel tÉlÉcom international
📍 Montreal